04-18-2013 04:03 PM
Situation: An item is slow arriving. I am willing to wait since I know certain shipments can take a long time. But, we are approaching the 45 day deadline. So, I want to log the item, just for the record, in case it truly never does arrive or if there is a problem with it when it does.
I always contact the seller first. They either ask me to wait longer or offer a refund. If I know the seller I am comfortable to wait. I have never been let down.
If I do open a case, or even suggest it, thinking it would just serve as a "placeholder" - the poor seller instantly refunds the money - which had not been my intent. When the item comes, I repay. BUT - am then out some extra money due to 3 sets of exchange rate fees. This goes for the seller too.
So:
Is it possible to open a simple DNR case - just for the record? (eBay customer service is no help - I've asked)
and how to do this without panicking the seller?
Thanks!
04-18-2013 11:02 PM
Contact the seller and explain that you will be opening a case, but that it is in fact a placeholder and will stay that way until Day 43 after the sale.
Some will still panic. That's life.
04-19-2013 12:46 PM
Thanks. Yeah, I do that. And explain that DNR cases do not count against them as long as they are successfully resolved. Doesn't seem to help. Next thing I know, I've got a refund notice.
On top of that, the Case policy requires resolution within a rather short timeframe. Sometimes not long enough. Definitely not enough if the seller re-sends (and it seems there is NO mechanism to address or protect issues with a re-send).
eBay seems to think 45 days is incredibly generous - clearly reflecting an in-country sales bias.
Ah well. Guess we just muddle along and navigate as best we can. As you say "That's life".