eBay

hypknotyk · ‎02-13-2013

I have an unhappy buyer purchased an item was shipped on the 2nd (weekend) the item is shipped with tracking estimated 4-10 business days delivery. It has only been 8. She has had continuous access to the tracking and can see the item is in customs at the moment or between customs and getting to her local post office to be scanned into their system, she is stating she will wait 2 more days than demanding a full refund.

Just looking for advice a possible next step, I don't feel I should refund an item because of someones impatience with postal service and customs. I shipped the item within hours of her buying it.

zoomrr69 · ‎02-13-2013

relax..you got tracking....

hypknotyk · ‎02-13-2013

As of the 7th it was in San Francisco's sort facility and needs to go to New York

hypknotyk · ‎02-13-2013

So because of the tracking there's really nothing she can do? Just want to be 100% sure as she's being quite rude and obnoxious.

theafkgamer · ‎02-13-2013

Tell her that she needs to wait. Delivery time frames are an estimate, and not guaranteed (unless you stated that it is). Tell her that she has the tracking number and she will know when it is close to being delivered. If she's still being a pain, let her open up a case. You have a tracking number, so extra time will be given.

toby_le_pue · ‎02-13-2013

Tell her to get off your back and complaing to

her own postal system.

hypknotyk · ‎02-13-2013

I would like to tell her a little bit more than that. :_|

pjcdn2005 · ‎02-13-2013

So because of the tracking there's really nothing she can do? Just want to be 100% sure as she's being quite rude and obnoxious.

She can still file a claim for an inr but you are given some time to reply to the claim and by then, she should have the item...hopefully.

Are you checking the tracking on the Canada Post site or on USPS? The latter site will give you more information now that the item is in the U.S. I had someone ask about their package this morning. The CP tracking said it had arrived in customs days ago...USPS showed that it arrived at the buyers local post office this morning.

hypknotyk · ‎02-13-2013

It was in San Francisco on the 7th and has to make its way to New York.

This is also a buyer who asked me to wait a week so she could afford to pay for the item...quite a double standard.

femmefan1946 · ‎02-13-2013

Is it "tracked" or is it "Delivery Confirmed"?

With the latter, you may see occasional updates after it is "accepted " by the PO, but that is not necessarily the most recent status.

With true "tracking" the bar code is checked at every step of the way.

And don't let your customer get her knickers in a twist about the distance from California to New York. Once on the plane, it is a matter of hours.

Keep in touch with the customer, and respond quickly to her. Tell her you have pulled the paperwork. Tell her the item number (again). Tell her the USPS website (usps.com) and the Canada Post website (canadapost.ca).

And the subtle ploys: use Canadian spellings, mention your city /province/country in your signature, mention Homeland Security, mention customs processing, give any prices in both Canadian and US dollars. It is surprising how many Yankees respond better when they realize that their item is coming from a foreign country.

007steveb16 · ‎02-13-2013

It was in San Francisco on the 7th and has to make its way to New York.

This is also a buyer who asked me to wait a week so she could afford to pay for the item...quite a double standard.

Ohh how I just LOVE these types! Just imagine if you tried to tell them that 😉

hypknotyk · ‎02-14-2013

And as of 10:30 EST last night it was in New York....Looked at the feedback she's left for others and she's just a miserable bag....

Anonymous · ‎02-14-2013

Politely request the buyer folllow Ebay procedure for "Item not received" If you have been honest don't make matters worse. Ride the wave of experience.