eBay

rogers_2013 · ‎09-27-2014

Hi fellow eBayers.

This is my first time using this, please forgive me if I make a mistake. Yesterday I purchased two pairs of shoes. The both listings well, all of her listings stated free Internationl shipping. I decided what the heck, why not, I offered and a few hours later she accepted but then charged me $15 U.S. For the first pair, Although it explicitly states/she explicitly stated that it's free. Right after I messaged her, and ask if she's going to charge for the second pair of shoes (although she listed it as free shipping) to please cancel the bid for the second pair. I was ignored, and she bundled both shoes together, (I had no objections) but then added a $25 shipping fee when both shoes were listed as free shipping. I asked if she could readjust the bill, and if so I will pay immediatley. She hasn't responded and I wasn't sure what to do. I reported both items as reading other people's stories, this is similar. She broke eBays policy and charged after the fact to recoup and make extra money. Are there any suggestions you guys have? I'm just very scared about my feedback. I've tried to be courteous but she continues to ignore me. I'm not willing to pay $25 us for shipping when both items had free shipping. Please Advise and thanks in advance everyone.

Chris

pocomocomputing · ‎09-27-2014

Post the item listing number so we can see how the shipping works in the listing. Do not post the seller ebay ID since that is not allowed in these forums.

pierrelebel · ‎09-27-2014

"Are there any suggestions you guys have?

If you are 100% confident that your understanding of "free shipping" is correct, ignore the situation until the seller agrees to ship the shoes with no additional charge

I'm just very scared about my feedback"

Forget about that. Sellers cannot leave neutral or negative feedback for buyers.

rogers_2013 · ‎09-27-2014

Hey, thanks for the response. Sorry for the spelling hahaha. Alright here's the two listings:

161431203176
161431216058

After the bill was sent the shipping price adjusted. If you look at other listings they were just like this one, offering free shipping. Thanks for the help. P.S. Even on my Seperate bills it states free shipping but...she charged me for it. I still didn't pay.

rogers_2013 · ‎09-27-2014

Yes, I'm 100% confident. I understand that import fees may be the charge but honestly, I don't even know how to approach the situation.

Wow really? They can't leave negative or neutral feedback! Wow. Thanks for letting me know! Thanks for helping me sir. Looking forward to your reponse.

pocomocomputing · ‎09-27-2014

On the two listing numbers, I cannot get any shipping cost to show for any country. Just shipping cannot be calcualte. So I do not know why this is happening to me.

If I check the sellers other active listings, for example 161430362109, I see $15 for shipping within the US and Free Shipping to Canada, and Indonesia as well.

So the active listings shows exactly what you said. It seems like a seller mistake in setting up the listings. Seller has 82 feedback with only 9 as a seller. Description is very short 1-2-3 lines. So I suspect they are just inexperienced in selling and setting up a listing shipping properly and just selling items around the house. Selling on eBay is not that easy despite how eBay portrays itself to members as being a way to sell your old items for money.

Technically you are right they should not be charging more for shipping after the sale.

Being a seller myself who has made a mistake like that, I sympathize with the seller. But I would ship out at the terms and take a loss.

What to do? Don't pay. Ask the seller to cancel the sale. Leave neutral feedback if you are nice because the seller does not have much experience. Or be tougher and leave a negative.

PS Wait a few days before leaving feedback. Other forum readers might see something else in the listing I did not. Get a few more opinions. Like in any disagreement, do not things in anger or frustration. Wait and do things calmly.

pierrelebel · ‎09-27-2014

Checking both listings, I also see:

Shipping: Will ship to Canada. Read item description or contact seller for shipping options

There is nothing in the item description to suggest "free shipping" to Canada.

When looking at the first listing (on both eBay.ca and eBay.com) using an American address, I get "Shipping cost cannot be calculated. Please enter a valid ZIP Code."

So, the relatively new seller did not know how to set up shipping charge properly.

However, to be candid, I do not see "free shipping" anywhere and I wonder why you think the items were available with "free shipping" to Canada.

You have options: contact the seller, explain the problem (misunderstanding) about shipping and either ask to cancel both transactions or negotiate a workable solution. Since you already asked the seller for a lower price (through "Best Offer") I frankly do not expect the seller to absorb the cost of shipping from the USA to Canada.

ciny2k · ‎09-27-2014

When I checked the other listings from that seller, I did see "free shipping" so I understand why you're thinking you shouldn't be charged for it. But it IS obvious that the seller made a mistake, because why would anyone charge $15 for domestic USPS, but give it away for free on the international sales? If this was my transaction, I say let's meet in the middle. and pay $15 - if I really loved the shoes, it would be worth it to me. You might not feel as generous as I do, OP...but I've been buying here for 10 years, and I'd want the good karma to keep rolling my way, lol. I've made a few mistakes myself, and I've always appreciated the sympathetic treatment I received.

pjcdn2005 · ‎09-27-2014

On the two listing numbers, I cannot get any shipping cost to show for any country. Just shipping cannot be calcualte. So I do not know why this is happening to me.

It's been like that with all ended listings for the past week. Even when I look at my own ended listings there is no shipping price. I can see the shipping costs in relist or sell similar mode but not when I look at an ended listing in the usual way. I hope that it is just a temporary glitch. I had planned to ask about it on Wednesday but forgot.

patken123 · ‎09-27-2014

If Free shipping is what attracted you to the listings then it is not fair to you as a buyer to pay for it after your bid was accepted.

,also a rookie seller might send those shoes with UPS thinking it's easier or faster or whatever.you just don't know what else is going to change on you.It would makes perfect sense to cancel both purchase ,there's no sentiment in business,.

I personally would rather give her a second try and get her to send me an email via ebay ,saying exactly how much she is going to charge,what shipper she's going to use,how much the total will be,and pay her exactly that .

rogers_2013 · ‎09-27-2014

Wow, this community is amazing, thanks so much everyone for helping me and giving me suggestions. Alright, she still hasn't messaged me but I did she that she reposted the shoes (1 pair so far). I'm not sure if she will file a non paying bidder report but I've been emailing her with no response. I presume that she will cancel the sale but she literally hasn't sent mea message. I know she know she made a mistake but yet again, the same shoes she relisted, are advertised with the free shipping. On both of my receipts they both have free shipping. I'm waiting to hear a response.

Thanks for the help everyone!