03-18-2016 02:59 PM
Hello Canadian sellers,
This thread is open for discussion regarding the recent announcement about eBay Canada retiring USD support from its selling flows. Myself and other employees will come visit this thread and do our best to answer any questions on this topic.
06-02-2016 09:30 PM
hi,
I REALLY need help , I am a power seller and I have a real problem that ebay is ignoring....
I used the migration tool but by mistake sleected all listing including sold and unsold , so instead of 521 listings there were 1500 when I went to the drafts container in ebay .com,(as I intend to move them all to ebay.com) and it did not show which were current ... so I thought Ill delete them in the container and do it again, so I can just select teh ones I want WRONG ...
there is no facilty once you make the mistake I did to go back .and repeat teh process ....
I have now contacted ebay twice and have been waiting a week for a reply from a manager , a supervisor told me theres no solution, (which is why I need to speak to someone more senior) thats why I need to spak to someone senor to enable me to migrate them, no one will help or reply ....
I NEED HELP EBAY
06-03-2016 02:24 PM
Apparently they are adding on a feature that will allow you to reprocess the ones that you want to go back and do again. It was supposed to be ready to do that on Wednesday but I don't know if it is ready.
06-06-2016 12:33 AM
To all concerned,
Being a professional online seller for the last 15 years, I agree with all of you Canadians who are against this change. With the currency changes over the last few years, Canadian sellers are doing better than US sellers based on the currency alone. We also have had more challenges (especially with shipping) than most other eBay international sites. There are other factors including political and corporate access to the Canadian sellers at work here as well. Distribution companies and other unique industries have turned eyes to Canada as well do to the sales volume online (eBay included). You could be sure they are working with CRA as well to initiate the move to Canadian Currency, as CRA will seldom do all of the work to audit small businesses (under 750k yearly in sales) that sell in foreign currencies as the fluctuations are to complicated to work with. To be quite frank, most Canadian sellers will be taking a 20%-30% pay cut (at the moment) on the items they sell on eBay.ca due to the change (which for us now is only about 500 items a month and used to be 5 times that amount).
I've been a corporate adviser for several of Canada's largest retailers, and can say that these decisions are rarely considering the employees unless union officials are present (in this case eBay small to large businesses), the consumers (the buyers on ebay purchasing from Canadian sellers), or the competition (try to take on Alibaba... eBay). This decision is based on employees or high paid corporate suits (not small business owners or corporate professionals that understand small businesses) sitting around a board room chatting about how to make their jobs easier, how to bring up profits, how to put more work on the eBay sellers so eBay employees don't have to, and other organizations that won't allow them to delegate work on them (Canada Post, USPS, Fedex, UPS ect), and of course how to keep their high paid salaries by doing so.
The obvious answer is this, there are hundreds of sites now that have easier and better systems in place to help Canadian small businesses. These sites can reach a billion person marketplace in a faster and better manner, and of course more professionally than eBay has ever allowed. I'm not saying to boycott eBay but remember they are fighting to keep corporate profits up and make it easier and more efficient to do so. Don't get me wrong, eBay is one of my favorite companies and sites, we've also been lucky enough to make a fortune selling items I'd never have thought as a businesses previous, we do however tend to see where the future of online sales is going and eBay will have a very hard time keeping up with the Amazon's, Alibaba's , crowdfunding sites, and new App's of the world. As with most companies, if you can't set the trends, you'll be left trying to profit from them, compete with them and failing as eBay is doing now.
I do wish all of you the online success you deserve, and I'd love to connect with all of you amazing Canadian small to large business entrepreneurs that help make success like the eBay company possible. Without you, they wouldn't be able to make any decisions or even be a company.
I appreciate all of the words below and above on this thread.
Kindest Regards.
Cory R. Ledoux
06-13-2016 12:12 PM
Not impressed with this change at all! For years you have told us to sell in US dollars. I have had to set up my accounting to track sales in US dollars, and my customer lists in Quickbooks will have to be duplicated if they now have to buy in Canadian funds. I like selling in USD...I have a PayPal debit card that will now be no longer useful to me because I won't be receiving US dollar payments.
Why did you not ask the sellers what we thought of this idea?
Very unhappy with this decision. I've been selling on ebay since 1998 in US dollars. The US dollar is historically worth more than the Canadian dollar...it's a no brainer to want to make more money!
raphael@ebay.com wrote:Hello Canadian sellers,
This thread is open for discussion regarding the recent announcement about eBay Canada retiring USD support from its selling flows. Myself and other employees will come visit this thread and do our best to answer any questions on this topic.
06-14-2016 12:35 AM
So I was just posting a bunch of items to try and get in ahead of the retirement deadline, and between 2 listings it happened.
Fine, so I go to make a C$ listing and create a new C$ shipping policy... and I see this...
"Listings in US$ will attract more interest from US buyers and on average are 15% more likely to sell."
Gee that's what we've been trying to tell Ebay Canada for three months... apparently the business policies editor still thinks like the rest of us...
06-14-2016 10:17 AM
@deeeight wrote:So I was just posting a bunch of items to try and get in ahead of the retirement deadline, and between 2 listings it happened.
Fine, so I go to make a C$ listing and create a new C$ shipping policy... and I see this...
"Listings in US$ will attract more interest from US buyers and on average are 15% more likely to sell."
Gee that's what we've been trying to tell Ebay Canada for three months... apparently the business policies editor still thinks like the rest of us...
I told eBay Canada in the weekly session over a year ago when the study first came out recommending listing in CAD that they need to fix Business Policies shipping policy recommendation to list in USD. Never fixed yet.
It is probably better they did not fix it because their programmers would have broken the Business Policies system with another glitch.
06-14-2016 10:27 AM
06-14-2016 10:28 AM
06-14-2016 10:29 AM
06-14-2016 10:29 AM
06-14-2016 11:12 AM
If you hit "submit" repeatedly, it will still post US dollar listings.
06-14-2016 12:20 PM
Well that was weird...just got a phone call from ebay in UTAH... a customer service rep wanting to talk to me about the upcoming change in listing currencies on ebay.ca. # was 1-801-545-1800. Why wouldn't someone from within CANADA be the one phoning ? Unless of course they were trying to get me to switch to listing on ebay.com.... i politely cut the call short before she could get to the sales pitch part.
06-14-2016 01:18 PM
"Why wouldn't someone from within CANADA be the one phoning ?"
Because they do not have any customer service department in Canada.
All 700 employees in the Vancouver area were laid off seven years ago.
http://www.vancouversun.com/dBay+close+Burnaby+facility+about+jobs+lost/1566447/story.html
06-14-2016 01:55 PM
Before I ask any questions I want to thank Pierre for all the time he has spent answering questions in this thread (along with a couple of others). You have been a great help to me in quelling some of my fears and though I may not agree with you on every facet of this new program, I also can now move forward with more confidence. We have decided to move to eBay.com entirely, as almost 2/3rds of our business is with the US and we do not use calculated shipping.
We are not going to move all of our listings immediately as we are in the process of moving our physical store in the next two weeks. However, our eBay lister will continue to put up new stock and will start doing it on .com. My questions are:
1) When I try to input the shipping to Canada, it does not show me any option for generic shipping, just USPS or UPS. To the States it gives me the "Economy Shipping from outside US" option. Any idea what I am doing wrong, as right now without picking one of the given options, it shows that I do not ship to Canada?
2) The new listings I put up on .com will not mesh in invoices with the items I have on .ca in USD right now, is that right? If so, I'll have to get on doing the migration sooner than I had hoped.
06-14-2016 03:08 PM
Well, I answered the first question myself, as I had somehow flipped on the calculated shipping, which will of course not work shipping from Canada. Duh.
Second question appears also to be answered, as eBay Merchant Services called about the migration and they assured me the tax table will apply to Canadian customers.
06-16-2016 04:06 AM
I'vealso got the automated phone call yesterday from Utah, but I was no home. The message left is to telling that US is no more available for listing on .ca.
They were right, as of June.15th 4h00am, I'm trying to put new item online and I got this page error message:
Item currency must be putted in $CAD, don't forget to adjust price in $CAD and shipping option.
06-16-2016 10:05 PM
The phone call I got was from a nice guy who is only phoning stores that still have US listings and he said some sellers have said they didn't even know about the change...interesting, I can't imagine any business not seeing emails since March, how do they fulfill any orders...
I started late March changing my listings 25 at a time to Cdn currency and it's amazing what has been selling, items that have sat there since 2011 are now showing up in searches as newly listed and getting new life. I admit that my shoulder injury has flared up to the point where I now have to take breaks but with only 700 revisions left from 7300, I'm pretty sure I'll get done before the deadline.
Canadian and international sales are now increasing due to the lack of a US exchange especially on shipping. Since I'm relisting instead of migrating my watchers have a hyperlink to the new relisted item and I'm starting to see them come back. This is also helping sales because it forces someone to actively click on the new listing and then watch it and get them thinking about buying it, which they may not have done for years. I had over 2000 watchers so this was a big concern.
I changed my listing currency to Cdn so instead of paying $299.95 with an exchange I'm now paying for just the store fee (should have done that years ago), this did require cancelling the subscription and resubscribing for the system to see I was in Cdn funds and not apply an exchange.
I like that it flags the US currency, I have accidentally relisted items in US dollars only to have to end them and redo them in Cdn, at least now I don't have that added work.
06-16-2016 11:14 PM
I'm still considering which side to go to.
Ebay selling has been a nice little hobby since 2007 but for the past year the sales have been So Very Sparse! I've tried listing hundreds of items in Canadian but to no avail...........
Obviously I'm not important enough to receive a phone call as none has come in yet ~ at present I have both usd & cad listings and have depleted my freebees for the month unless I go to making more cad listings.
I'm a retired person and have enjoyed this sideline but, quite frankly, I am So Totally Discouraged at this point that I just can't make the decision. I guess I'll just wait until July 1st when I have more listings available and then decide whether to go over to .com. or stay on .ca.
My question is this:~ if I migrate to .com, will I be able to come back over to .ca later on?
Thanks for listening!!
06-17-2016 02:49 AM
but would you want to go through all that again, migrating to .com and then doing it all again to .ca....I know I wouldn't. I also had a difficult decision but since we have all those free cdn listings I thought, well, may as well take advantage of them, I know I've used about 9000+ now and that made a big difference in fees.
06-17-2016 12:37 PM
Whoever made this change should not go to work.Just stay home so you can't make any more terrible decisions for Canadian sellers.
JUST STAY HOME!!!