You can get lots of info online.....
http://www.hmce.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_Home
It's pretty much the same as GST, exports are usually zero-rated and there are documentation required to substatiate export.
Much as quite a few Canadians (individuals or businesses) don't grasp the finer points of GST I'm sure the same applies in the uk especially those that are infrequent exporters.
I didn't dig aound on the site enough to find out about getting refunds but the info may be there somewhere. There is a PDF with all the requirements for registrants to NOT charge VAT on exports.
Ben

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
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