This is something that has always bothered me. Why do we pay to insure our products' safe passage to our customers?
CP, UPS, Fedex all charge us for their mishandling of our goods. It is totally ridiculous that we are paying them extra should they screw up and damage or loose our item.
That is what we are paying for in the beginning isnt it? For them to deliver our goods in the same condition as we sent them out.
It gets even more ridiculous when filing an insurance claim. In the case of CP, they will only reimburse you, the cost of the item to you. So you loose your profit, you loose your packaging costs, you loose your eBay fees and PayPal fees you paid on the sale AND CP wont reimbuirse you for the cost of shipping the item.
Can you imagine paying them to safely deliver something plus putting on additional insurance and then when they loose it or destroy it, they expect to keep the money you paid them to deliver it.
I have it in writing from one of their claims people who said, we'll pay you this time but not the next as our policy wont allow us to reimburse shipping costs.
The other problem is that they will only pay you your COST of the item even if you paid extra insurance to cover the selling price of the item.
This is totally nuts. Lets assume I sell a one of a kind item that thru my good fortune I paid only $20 for but get a buyer to pay me $200 and CP looses it in the mail. I have paid eBay fees and PayPal fees based on the $200 selling price and I have taken out extra insurance with CP and paid CP $25 to deliver it after I carefully packaged the item with $10 worth of packaging materials. And after a few weeks of justifying my claim, I get $20 from CP and have to give my customer $225 back.
I am out of pocket my eBay and PayPal fees, my shipping cost, my extra insurance cost, my packaging costs and my profit.
I was only informed recently by CP (after 10 months) that I should only insure my goods for the cost and not the selling price. I have probably given CP an extra $500 in insurance premiums this year as a result of overpaying them on insurance and they wont give it back to me.
Sorry for the run on discussion but it is something that has really bothered me and something else I believe we are being ripped off by CP for.
