We sold and item, buyer never paid, we'd like to issue a second chance offer to the next person in line.

[mike_and_pamela_forever]

So we had an item that sold on bids, after numerous attempts to reach the buyer and several invoices we've not received payment... We'd like to offer a second chance to the other bidder. Our question is... do we have to cancel the transaction or open a case prior to offering a second chance to the other buyer? We've been selling for awhile now, but this is the forst time we've run into this...

[karl*katz · Accepted solution]

You open an "Unpaid Item Dispute" then if the buyer doesn't pay you can close the dispute four days later and either send a second chance offer or relist.

What to do when a buyer doesn't pay (unpaid item process)

http://pages.ebay.ca/help/sell/unpaid-items.html