What happens when seller leaves ebay after you pay for something?

[erniepermie]

Bought a item, and now few hours later the ebay member is not a member of ebay. I don't know what to do next,because when i go to the resolution centre and put in the item number they can't find it. How do i know if i will even get this item now, and how can i get my money back? thanks

[pjcdn2005]

Is the item showing in your ebay purchase history? If so, you can file a claim through there but you probably won't be able to do that until after the estimated delivery date. If it isn't showing there, you can file a claim through paypal. After filing the claim I would phone paypal and explain that the seller is no longer registered with ebay.

You might also want to try phoning ebay about it. (google the phone number) If the seller is 'not a registered member' that means that ebay took them off for some reason. There is no way that a seller can become unregistered that quickly.

[reallynicestamps]

The seller didn't 'leave'.

He was kicked out.

EBay and Paypal are usually pretty helpful about this.

Follow PJs advice.

 Paypal has very strong Buyer Protection.

And you also have the protection of the credit card you backed your PP account with.

[cherrydumplintart]

hello 

im having about the same problem !  the seller is no longer on ebay,kicked off ... ive sent a complaint through my ebay but it go's directly to the seller  if i understand correctly,ebay says to wait till sept 1st if then i cant work it out with the seller to contact them .... but the seller is no longer on ebay so how im i supposed to get a refund and work it out?? what should i do in this case ? this is the first time  ive encountered this situation  and i dont know what to do. should i maybe contact pay pal for a refund ?

[maggiebvintage2010]

There are 2 problems with googling the eBay phone number.  First is that a website giving a US number may be inadvertently chosen, and that usually is not a toll-free option from Canada.  Second is that you cannot get the one-time passcode that helps to direct your call to the correct department.  There are significantly longer waits without the passcode, and you cannot choose the "Call Me" option.  It is faster to use "Help & Contact" at the top or bottom of any eBay page, and choose the scenario specific to your needs.

In the OPs case, choosing contact ebay>buying>contacting the seller>call us will provide the number and one-time passcode.  I find the "Call Me" choice to be a very good option - no long waiting times, and a savings for users of certain cell phone plans.  The "Call Me" option is only available for certain choices.  If you prefer it, try other reasons until that option is available.

[pjcdn2005]

I've never found it difficult to find a phone number but many buyers have reported that they just get taken round and round in circles on the help pages and can't find a phone number. Perhaps the system has been improved in that way?

Since we are all phoning the same help centers I hadn't thought about them having separate numbers for U.S. users versus Canadian users. Thank you for mentioning that.