Why my negative feedback was removed?

Hi everyone,

 

 

How can I make eBay re-publish the negative feedback that I left to a very dishonest seller?

 

I've just had the worst experience as buyer ever. I bid on an item and I won it just because the picture in the list looked nice and I even paid a higher amount that the average. When I received the item, it was a totally different item, the list stated that the item was used and needed some clean, but I received a **bleep** item with components falling apart.

 

Immediately, I contacted the seller and sent him two pictures of the received item. I said that I was very disappointed and told him that it is a dishonest practice. He only answered that item was clearly marked as used item. In total, I sent him 4 more messages in three weeks asking what to do to either return the item or have a partial refund. Honestly, I would prefer the partial refund option because returning the item is most expensive that the item itself ( seller is located overseas).

 

After 4 weeks, and no response, I decided to drop my request and shared my bad experience so I used my only possible tool, the negative feedback. I wrote literally: "Beware, Scammer. Pictures don't corresponded with item shipped. Worst seller ever!

Right away, the seller send me three separates messages, and told me that he had reported my feedback. Then, I answered that putting false pictures and omitting information about real item condition to attract buyers is a scam, so he is a scammer and a dishonest seller. Next day, my feedback was eliminated.

 

I only want justice. I want my negative feedback back again, so people can read and be aware about dishonest practice of this bad seller.

 

How can I made eBay re-publish my feedback?

 

Thanks.

 

Mary

Message 1 of 18
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17 REPLIES 17

Why my negative feedback was removed?

The short story is that you cannot.

 

The long story is that ebay nearly never removes feedback so it would have been a direct result of a misstep you must have made. Perhaps allowing the Return to close? When items are Significantly Not as Described, the onus falls on the seller to fund Return postage. Did you open an official Return request?

 

There's essentially nothing that can be done to reverse what happened here, but perhaps a lesson to take moving forward.

 

I'm sorry to hear this was a terrible experience for you.

 

 

Message 2 of 18
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Why my negative feedback was removed?

If you were so unhappy, why did you not open an Item Not As Described dispute in the Resolution Centre at the bottom of this page?

You would have been refunded, the seller would be required to pay return postage, and he would have a Defect on his selling account which has a lot of weight with eBay.

 

Feedback is almost meaningless.

It is a useful guide for buyers, but since it is voluntary, it is weighted towards negative transactions.

 

It's too late for eBay Resolution now, but if you paid by Paypal you can open an Item Not As Described dispute in their Resolution Centre at the top of your PP account page under Tools.

Skip the step that recommends that you contact the seller, you've already done that.

 

The downside of a PP dispute is that the unhappy buyer is required to pay return shipping with Delivery Confirmation.

No return, no refund.

On the other side of the coin, you have 180 days from Payment to open a Dispute.

Message 3 of 18
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Why my negative feedback was removed?

Thanks for your responses.

Maybe I waited so much time to have a response from the seller who never bothered in answer me. Actually, I hoped to get an agreement and get a partial refund. I never opened a return request because post fees in Canada are so expensive, shipping back the product to UK with tracking number costs $52 CAD, and I paid $30 for the item shipping included, so I dropped the idea.

Money is not not the real problem, what I wanted with my negative feedback was aware potential buyers to deal with this dishonest and professional scammer. And this one of the reasons why eBay sucks and lot of people are moving away, eBay allows cheaters to swindle people with total impunity.

Thanks!

Message 4 of 18
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Why my negative feedback was removed?


Thanks for your responses.

Maybe I waited so much time to have a response from the seller who never bothered in answer me. Actually, I hoped to get an agreement and get a partial refund. I never opened a return request because post fees in Canada are so expensive, shipping back the product to UK with tracking number costs $52 CAD, and I paid $30 for the item shipping included, so I dropped the idea.

Money is not not the real problem, what I wanted with my negative feedback was aware potential buyers to deal with this dishonest and professional scammer. And this one of the reasons why eBay sucks and lot of people are moving away, eBay allows cheaters to swindle people with total impunity.

Thanks!
Message 5 of 18
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Why my negative feedback was removed?

eBay doesn't allow cheaters to swindle people with impunity. The MoneyBack Guarantee is clear. Unfortunately, you didn't use it.
Message 6 of 18
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Why my negative feedback was removed?

Maybe you are right. I did not use the MoneyBack Guarantee voluntary, but at least I should have the right to express my opinion and qualify the product / service that I received and share my bad experience with others.

Besides, I did know that seller would be requested to pay the returning charges, many months ago, when I returned a faulty item to seller I had to pay for the shipping charges.

Thanks!
Message 7 of 18
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Why my negative feedback was removed?

When your order does not meet the expectations established by the listing, it is important to use the ebay MoneyBack Guarantee to solve that problem. http://pages.ebay.ca/ebay-money-back-guarantee/
Message 8 of 18
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Why my negative feedback was removed?

You may want to review this Help section to see where the error lay. There are very few grounds for feedback removal. It nearly never happens, as I sated above. https://pages.ebay.ca/help/feedback/allaboutfeedback.html
Message 9 of 18
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Why my negative feedback was removed?

Finally I talked to an eBay agent, and she strongly recommended me to use the Money back Guarantee and open a dispute. She assured me that seller has to pay for the returning fees. So, I did it and I am waiting for the decision.

Thanks!
Message 10 of 18
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Why my negative feedback was removed?

Avoid buying again with impulse. Go ahead and find another seller.

Message 11 of 18
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Why my negative feedback was removed?

That was the right thing to do.
Message 12 of 18
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Why my negative feedback was removed?

I don't think that's what happened in this case. "I bid on an item and I won it just because the picture in the list looked nice and I even paid a higher amount that the average. When I received the item, it was a totally different item, the list stated that the item was used and needed some clean, but I received a **bleep** item with components falling apart."
Message 13 of 18
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Why my negative feedback was removed?

My experience has taught me that when a Buyer makes a claim (for whatever reason) and it goes back and forth using only the message system.....usually with a bit of name calling and demands...

....and never gets escalated, it is nearly always a scam Buyer issue and not the Seller.

In regards to Negative feedback

I have been able to get ebay to remove it on a few occasions (as a Seller) because the Buyer was caught abusing the system for one thing or another or were just impolite and nasty.

Sorry for this buyers issue but it looks like she dragged it out, and because she knew all about the MoneyBack Guarantee (rules) and did not use it, eBay sided with the Seller.

Buyers who bark and will not use the return system is a red flag for eBay especially with increase of scammers and fraud on the site and this buyer paid the price.
Message 14 of 18
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Why my negative feedback was removed?

You'd have to read all the comments on all the posts on this thread to know this but the OP has called eBay Customer Service and has opened a case now. The OP didn't know about the MoneyBack Guarantee or how it works. The problem described is now being addressed in proper channels. An Item Not As Described case is open. The issue with feedback being removed is a separate problem. Without knowing what was said to one another, we can only guess as to the reason it was removed.
Message 15 of 18
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Why my negative feedback was removed?

I received a message from eBay Customer Service:

"After reviewing the case, we have decided to let you proceed with returning the item to the seller to receive a full refund. This means that you will be refunded for the full purchase price plus the original postage costs (if any). At this point, we have gotten in touch with the seller and asked them to provide a shipping label or provide you funds through PayPal to purchase a return label. We have given the seller 5 days to successfully facilitate the return.

While the case has been put on hold. I strongly suggest for you to ask your postal office the amount that you need for a traceable service for return and inform the seller about it. In this way, your seller will be aware of how much they need to send to your PayPal account to facilitate the return".

So, I am happy and I'm going to send the returning shipping cost to see what will happen.

Thanks for the suggestions and thanks to eBay for bringing justice to this case!

Message 16 of 18
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Why my negative feedback was removed?

That's the standard procedure for international Significantly Not As Described Cases.

Be certain to follow the instruction. Above all, make sure your return postage service is Tracked.

Message 17 of 18
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Why my negative feedback was removed?

Last update:
I received a new message from eBay:

"Good news! We let the seller know the item wasn't as described, and the seller issued you a full refund. This request is now closed."

I am happy!

Thanks for all your messages.
Message 18 of 18
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