buyer purchases / selling

[rainbow*rob]

   Hi   guys and gals

  as a seller i'm wondering if this has ever happened to you

  buyer purchased item from me in early august , ( $ 14.00 CDN. ) get email today saying he did not receive his item

  puts claim in on me with ebay , so buyer is always right in the ebay world so i sent him is refund.

  here's the thing buyer who purchased this item from me has a  ebay store , go to his store and the item which he bought from me is   in his store selling for ( $ 17.99 US )             NICE 

[cumos55]

Report buyer to eBay..... maybe even call eBay

If buyer has done this before.... and those sellers have also reported him.....

Buyer could be in trouble.

But this will take more than one report for buyer to be flagged as a problem.

I remember once calling eBay... and after my report,   the eBay person said the buyer was one report short of leaving eBay.

Block this buyer

[momcqueen · Accepted solution]

Yes, this HAS happened to me. I feel your pain completely.

Mine was a toy, it was Christmas two years ago, the item (a very popular toy not yet available in Great Britain) shipped via Small Packets Airmail without tracking and the day after it was due, an Item Not Received case was opened. Sure enough, when I check that buyer's ID, I could see the buyer was selling it but had their shipping preferences set to only UK-shipping so that they thought I wouldn't notice.

I promptly gave the buyer their refund because there was no tracking to show Delivered, and reported them to ebay for whatever that was worth. And then I also blocked them from future purchases. (Obviously.) Once the buyer was refunded, they left me positive feedback that taunted me about what a 'great deal' they got. 

Not coincidentally, this was the last time I shipped parcels internationally without tracking. It was only a $40-dollar loss but it was the last one I was willing to take. There had been another INR to Europe shortly before that, the first two in a long, long while since the Small Packets Airmail label started generating a barcode, which most people take to mean someone, somewhere is watching, and that barcode alone I think keeps most people honest. I still sell a few lettersize-mail items without tracking both domestically and via Light Packet, but all my outbound parcels are now tracked. 

My international sales to places in Europe have somewhat diminished but I still do get buyers willing to pay for tracking on their postage, and I don't inflate the postage with handling fees. I subsidize it, actually. On the plus side of that, I sleep better at night because 85 to 90 per cent of my orders ship with tracking. Tracked Packets generally don't go missing the way untracked packets do. 

Report this member for what they have done to you, and call ebay to do it. This may gain you some satisfaction and, if this is an old trick the buyer has used before, it will put them one step closer to the justice they so richly deserve. 

[reallynicestamps]

<<the Small Packets Airmail label started generating a barcode, which most people take to mean someone, somewhere is watching, and that barcode alone I think keeps most people honest. >>
Yup.
Most people are honest, but it is cruel to put temptation in their way.

[femmefan1946]

puts claim in on me with ebay , so buyer is always right in the ebay world so i sent him is refund.

I'm taking it that you did not have a Confirmation of Delivery number on the shipment.

If you had, the proof of delivery would have won the dispute for you.

Let me tell you about Cookie Jar Insurance.

First you have to decide if the value of your goods is high enough to warrant the occasional loss from specious INR claims.

If not, on every asking price, you put a few pennies, rarely more than a dime, as a sort of insurance premium against claims.

You put those virtual pennies in a virtual Cookie Jar.

When you get a Claim, BEFORE it goes to eBay or Paypal, you pay out of the Cookie Jar.

It's not caving in, of course you ask for pictures of damage or return for refund on remorse claims.

But WalMart, with their notoriously downmarket customer base, reports about a 1% shoptheft rate.

Are you doing better or worse* than that?

Cookie Jar Insurance also covers problems that postal insurance doesn't, like damage due to poor packaging.

*If you are doing a lot worse than that, frankly you have to look at your own business practices. Something is attracting disputes, either honest or scammy.