eBay

josiedesaree522 · ‎11-12-2015

Here's my issue.... Ordered an item on Aug 15th, estimated shipping time was sept 22nd.. It did not arrive so the seller said they "have shipped me another one expidated ! Expect it soon" and it also has no arrived and they have not replied to many messages asking what the tracking number is, and recently I asked for a refund because I do no believe they reshipped the item. They are completely ignoring me. I am unable to leave any feedback on the item. Getting an error that its already been done and the item number does not exsist ? And when I try to "get eby involved" online I get a message saying tlebay cannot step in because it is past 30 days since the expected delivery date...
EBay tells us to try to deal with discrepancies directly with the seller first before getting them involved, which is what I did, which is what caused me to go beyond the 30 days and now they won't help me ?
My last resort is to phone the hotline, any body have experience with this sort of issue ? Do I have any hope of getting my money back ?

femmefan1946 · ‎11-13-2015

That is a very long delivery period. Should we assume the item was coming from Asia?

The 'please wait' followed by the 'We'll send a replacement' are pretty common scams from there.

For future use: NEVER accept a 'replacement'. It is likely it will never turn up, because neither it nor the original ever existed.

A refund can be processed in minutes, if the seller has the transaction number and the date of purchase.

And eBay does have a deadline on Disputes-- as you noted 30 days after expected delivery.

However , Paypal allows six full months (180 days) for Disputes, so go to your PP account. The ResolutionCentre is on the left of the page.

And, if that doesn't work out, go to the credit card I hope you back your PP account with (PP is just a useful mediator) and phone the 1-800 number. Ask the clerk about a chargeback.

Some cards are better about this than others.

The advice to communicate with the seller is not bad, nor is it really meant to stop the Dispute. But most sellers are honest and do want to clear up problems.

Another note for future use though: put a deadline on communication too. If you don't have the item or a refund within a few days of your contact with the seller, go to the Dispute without further communication. And if you are offered a replacement, escalate to the Claim and get your refund.

Finally, if the seller left you any feedback (unlikely but...) you can leave a Response indefinitely. The most effective Responses are calm and factual. "No item, no refund, played me till deadlines passed." for example.