
08-11-2014 11:47 AM
I have a 120$ phone being sold as buy-it-now.
A buyer with 1 purchase history for a 5$ item purchased it and payed with paypal.
The paypal account is not verified or attached to a credit-card. I am wary this can be a possible fraudulent purchase.
Do I have a right to refuse payment and remove the buy-it-now offer?
Am i protected by seeing funds in my paypal (they wont be accessible till August 31st)
any clarifications will be really helpful.
08-11-2014 01:32 PM
No one can force you to sell the item to the buyer but, I don't think that it is the right thing to do in this situation. If you refund, the buyer could leave you negative feedback and you could receive a defect from ebay.
There is no requirement that a buyer be verified by paypal and imo it is not justification for cancelling an item. As far as the low feedback..I find that very few problems are caused by low feedback buyers.
If you are concerned, make sure that you send the item with delivery confirmation and the buyer can not claim for an item not received as long as you can show that they received it.
08-11-2014 01:38 PM
If I understand you correctly, your buyer has already paid, and the money is showing in your Paypal account -- is that right?
I wouldn't jump to the conclusion the buyer is trying to defraud you. Some buyers (especially new ones) don't understand how the Paypal system works, so they don't follow through with the verification process. Instead, they pay directly from a bank account.
If the buyer's Paypal account isn't attached to a credit card, I'm surprised the payment didn't show as an "eCheck" on Paypal -- is that what you're referring to by the funds not being accessible until Aug. 31st, or does that have to do with your own Paypal restrictions? If that is the case, then you should not ship until the e-Check clears. What I do in these cases is contact the buyer, politely explain that his payment has to be cleared by Paypal first, and then I will ship. If you want to be helpful, you can also explain that attaching a credit card to his account will avoid holds by Paypal.
If there is no credit card attached to the buyer's paypal account, then credit card chargeback won't be an issue to worry about.
Your only way out of this transaction will be with a defect, because you will have to refund and cancel for a reason that is not the fault of the buyer. In fact, the buyer could refuse the cancellation, which will put you exactly back where you are, but now with an irate buyer.
If the funds have cleared, you should ship. If the funds are shown as an e-Check, wait until Paypal tells you they have cleared, and then ship. Use a tracked service if you're concerned about delivery confirmation -- Expedited Parcel to the U.S. is fast, reasonable, and includes $100 in insurance for loss or damage. You'll get a significant discount if you purchase the label through eBay/Paypal.
08-11-2014 03:03 PM
Thank you very much! This helps clear everything up.
08-11-2014 06:01 PM
If the buyer paid with an echeque then yes, you should wait until the cheque clears. But make sure that it is the situation as it shouldn't take 20 days for an echeque to clear. It's likely that your money is being held by paypal because you are not an established seller. If that's the case, you must ship out the item now, you can't wait until the 31st.
08-11-2014 07:32 PM
I think we are looking here at the usual 21 day hold by PayPal for relatively new sellers
http://pages.ebay.com/help/pay/payment_unavailable.html .