It isn't exactly carp. It happens to U.S. sellers too. It is ebay's way of trying to ensure the site is a safe environment for all...which can only benefit honest sellers in the long run.
A seller with anything below a 99% rating is someone I would avoid like the plague. I can just imagine how many people have had an unpleasant experience and haven't left a neg due to the fear of retaliation.
JMHO
A seller with anything below a 99% rating is someone I would avoid like the plague. I can just imagine how many people have had an unpleasant experience and haven't left a neg due to the fear of retaliation.
JMHO
The number of negatives is relative to the number of transactions. 6 months, 4 negs in 1000 sales is still a bit high but not too bad but 4 negs in say 20 says is high yes.
I don't doubt it's upsetting to say the least to have your business shut down but why are disputes going unresolved in the first place? There is a problem if they're getting that many disputes or negatives. Yes you'll run into nutbars, I did just today but that many would indicate a problem of some sort. Maybe item description, maybe communication with buyers, maybe language or tone of emails. Who knows.
If it's an issue of the type of goods being sold that attracts the wrong people maybe the seller has to do something to better describe the items being sold so there is no reason for a dispute. Maybe the buyer thought they were buying brand new but instead got a refurb. I don't know. Maybe the listing wasn't as clear as it could have/should have been.
I'm sorry but I too have to agree that 98% isn't that great. :(
I don't doubt it's upsetting to say the least to have your business shut down but why are disputes going unresolved in the first place? There is a problem if they're getting that many disputes or negatives. Yes you'll run into nutbars, I did just today but that many would indicate a problem of some sort. Maybe item description, maybe communication with buyers, maybe language or tone of emails. Who knows.
If it's an issue of the type of goods being sold that attracts the wrong people maybe the seller has to do something to better describe the items being sold so there is no reason for a dispute. Maybe the buyer thought they were buying brand new but instead got a refurb. I don't know. Maybe the listing wasn't as clear as it could have/should have been.
I'm sorry but I too have to agree that 98% isn't that great. :(
Kat,
ebay looks at the seller's that score in the bottom few percentage points in customer satisfaction over the past few months. They then inform those sellers that they must try to resolve these issues or their account will be suspended.
They are trying to protect the community from the type of ebayer who opens an account, builds feedack, than defrauds multiple customers in a short period of time before moving on to another account. It is not the 98% that is getting them in trouble...it is the fact that they have had an unacceptable level of customer complaints filed with ebay in the past few months.
ebay looks at the seller's that score in the bottom few percentage points in customer satisfaction over the past few months. They then inform those sellers that they must try to resolve these issues or their account will be suspended.
They are trying to protect the community from the type of ebayer who opens an account, builds feedack, than defrauds multiple customers in a short period of time before moving on to another account. It is not the 98% that is getting them in trouble...it is the fact that they have had an unacceptable level of customer complaints filed with ebay in the past few months.
Let's face it...a seller who has been getting multiple complaints filed with ebay KNOWS what is wrong. They will have received contact from their customer prior to a complaint being filed. They just refuse to address the customers issues and blame the customer for not reading the description, not buying insurance, etc.
They are suffering from a victim mentality and refuse to take responsibility for their customer service/product quality/misleading description issues.
They are suffering from a victim mentality and refuse to take responsibility for their customer service/product quality/misleading description issues.
No, I do not think ebay is perfect...and no, I do not think that all negs are valid (I have a few of those myself, LOL).
BUT...you don't rack up a less than 99% FB rating AND end up on ebay's bottom 3% of sellers for complaints over the past 6 months without reason. I find that a lot of sellers assume that a customer is just trying to rip them off immediately and respond as such. Poor customer service to say the least.
And customers who "just don't pay" don't file complaints with ebay and rarely leave negs. In fact, if they fail to respond to the FVF filing then their FB is automatically pulled.
If you are dealing in a category that has a lot of fraud from customers in it then CHOOSE TO SELL SOMETHING ELSE!
BUT...you don't rack up a less than 99% FB rating AND end up on ebay's bottom 3% of sellers for complaints over the past 6 months without reason. I find that a lot of sellers assume that a customer is just trying to rip them off immediately and respond as such. Poor customer service to say the least.
And customers who "just don't pay" don't file complaints with ebay and rarely leave negs. In fact, if they fail to respond to the FVF filing then their FB is automatically pulled.
If you are dealing in a category that has a lot of fraud from customers in it then CHOOSE TO SELL SOMETHING ELSE!
Tim are you talking about your account here?
Maybe the problem is with your descriptions as I suggested before. Unfortunately many sellers who sell returns encounter what you are. Maybe you need to make some changes. If you can't test something, chuck it. Why sell it? I've never understood that. Even at garage sales. At my own when I sold an electronic whatever people would ask does it work. Of course it works, why would I sell you a non working answering machine or tape recorder. That's what the garbage is for or it's clearly marked as not working.
If it's a return or if you want to sell an untested whatever you need to make that much clearer in the listing that that's the case. Looking at your listings its not clear what it is the buyer would be getting. I don't personally like this part and would never buy from someone who puts this in a listing.
-Any parts you see in the picture or description are NOT included unless they appear in the WHAT's INCLUDED section below.
-Any parts that normally come in the original manufacturer packaging are NOT included if they do not appear in the WHAT's INCLUDED section below.
-We are under no obligation whatsoever to research & make known every single part that may be missing from the package.
If something is not included with the product, don't put it in the picture or description! It's misleading and very confusing. Coming back and then arguing with the client about it is wrong in my opinion.
Yes frankly I think you are under obligation to let the buyer know what they're getting for their money. Absolutely you are! That's like selling a car but not telling the buyer it doesn't come with an engine or tires. You are absolutely obligated to tell them that info.
I don't understand how you or anyone else thinks that you're not obligated to tell the buyer what they're getting with their purchase. If something doesn't come with the remote, power cord or manual, say it. To save confusion and keep it positive not negative (by saying not this and this and this) only show a pic of what they're getting and say the item is the unit only.
That's just my 2 cents but that's what I want when I look at electronics. I don't want to see a bunch of disclaimers about what the seller's not responsible for. Those sellers don't get my money.
It's probably not what you want to hear and I'm sorry if I've hurt or offended you but maybe it's something you should know.
Maybe the problem is with your descriptions as I suggested before. Unfortunately many sellers who sell returns encounter what you are. Maybe you need to make some changes. If you can't test something, chuck it. Why sell it? I've never understood that. Even at garage sales. At my own when I sold an electronic whatever people would ask does it work. Of course it works, why would I sell you a non working answering machine or tape recorder. That's what the garbage is for or it's clearly marked as not working.
If it's a return or if you want to sell an untested whatever you need to make that much clearer in the listing that that's the case. Looking at your listings its not clear what it is the buyer would be getting. I don't personally like this part and would never buy from someone who puts this in a listing.
-Any parts you see in the picture or description are NOT included unless they appear in the WHAT's INCLUDED section below.
-Any parts that normally come in the original manufacturer packaging are NOT included if they do not appear in the WHAT's INCLUDED section below.
-We are under no obligation whatsoever to research & make known every single part that may be missing from the package.
If something is not included with the product, don't put it in the picture or description! It's misleading and very confusing. Coming back and then arguing with the client about it is wrong in my opinion.
Yes frankly I think you are under obligation to let the buyer know what they're getting for their money. Absolutely you are! That's like selling a car but not telling the buyer it doesn't come with an engine or tires. You are absolutely obligated to tell them that info.
I don't understand how you or anyone else thinks that you're not obligated to tell the buyer what they're getting with their purchase. If something doesn't come with the remote, power cord or manual, say it. To save confusion and keep it positive not negative (by saying not this and this and this) only show a pic of what they're getting and say the item is the unit only.
That's just my 2 cents but that's what I want when I look at electronics. I don't want to see a bunch of disclaimers about what the seller's not responsible for. Those sellers don't get my money.
It's probably not what you want to hear and I'm sorry if I've hurt or offended you but maybe it's something you should know.
Your comments and feedbacks are greatly appreciated.
Be careful what you ask for...you might get it. Seriously, if you don't want dissenting opinions then vent to your dog.
Be careful what you ask for...you might get it. Seriously, if you don't want dissenting opinions then vent to your dog.
It has nothing to do with negatives. It has to do with the number of buyer complaints ebay/PayPal has received with regard to your account.
Kat, restricted accounts are very different from NARU'd accounts. What a restricted account means is that you cannot list any new items. If you have items currently on the site whether through a store or auction, they permit those to continue but you cannot list new items.
eBay uses negative feedbacks, plus unsettled disputes, paypal disputes, items significantly not as described plus items not received disputes when determining who gets restricted. The process is AUTOMATED and once a certain threshold is met then your account is flagged.
Exactly. So why are you using the 1 neg in 1000 as a reason they should not be flagged. It IS an automated system that takes all the factors into account. If you are in the bottom 2% you need to correct some issues.
Exactly. So why are you using the 1 neg in 1000 as a reason they should not be flagged. It IS an automated system that takes all the factors into account. If you are in the bottom 2% you need to correct some issues.
