eBay own me a coupon of 50USD for more than a year

[xqiu4742]

eBay own me a coupon of 50USD for more than a year, and I have contacted them for couple of times, but no one gave me a straight answer, just delay again and again. What should I do?

[maximus7001]

How do they owe you this? Do you have documentation about it? Is there an expiry date?

[xqiu4742]

I was not satisfied with a seller's solution, and ebay told me if I accept that solution and close the case, ebay will give me a 50USD coupon. So I did it, closed the case. But ebay never give me that coupon even after I complained several times. I did not have a documentation, but ebay record every call every time, does that count?

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@maximus7001 wrote:

How do they owe you this? Do you have documentation about it? Is there an expiry date?

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