ebay purchased phone has been blacklisted what does that mean??

pbparm
Community Member

I purchased a brand new smartphone from an ebay seller in December 2013, which stopped all phone functions on June 24th.  Bell advised us that the phone has been placed on a black list and we have to contact the original carrier. We are trying to do this through the ebay seller but not successful to date, and minimal information.  Starting to get a little worried!  has this happened to anyone before??

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ebay purchased phone has been blacklisted what does that mean??

Unfortunately, I don't believe there is anything you can do. If the phone has been 'blacklisted' that most likely indicates it has been reported as lost or stolen. Unfortunately, you are well out of the window to open a case for this item - I doubt you will get any meaningful help from the seller, as he/she likely knows what they did was wrong, and that there is nothing you can do about it.

 

If you paid via a credit card through PayPal you might want to consider contacting your credit card company to see if there's any possibility of doing a chargeback on the transaction so you can get your money back.

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ebay purchased phone has been blacklisted what does that mean??

You can only apply for a chargeback within 90 days of your received statement. I don't think they will help you. I would call eBay and tell them he or she is selling stolen property.

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ebay purchased phone has been blacklisted what does that mean??

Ninety days is pretty normal for chargebacks, but some do have longer chargeback windows. Phone, they can't say yes if you don't ask them.

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