how i refund product because the product was fake

[heat_bu]

i want to return the product because was fake.  was not the same as a picture

[momcqueen]

You have to go to the Resolution Centre to do that. Once you open a Case, there will be instructions to follow. You can find the link in your Purchase History in the drop-down menu. If more than 30 days have passed since purchase, you might have to go to PayPal instead of using ebay's Money Back Guarantee.

[femmefan1946]

And if worse comes to worst, you can go to the credit card you actually paid with (Paypal is just a useful mediator) phone the 1-800 custormer service number on the back of the card, and ask the clerk about a chargeback.

Note that in any of these, it is possible that you may be required to return the item (fake or not as described or just unwanted) to the seller. If you must do this, use a Confirmed Delivery (tracked) service so you can prove that the seller has it back.