invoicing problems

[dianek953]

A buyer bought a lot of 4 pair shoes and paid right away the total amount of $36.00. She messaged me to say she did not want one of the pairs so to not bother sending it. Because the shipping weight was lighter and I kept one of the pairs, as a courtesy I refunded her the total amount (I tried to do a partial refund but accidentally refunded the whole amount) and sent her another invoice for a total of $30.50 for reduced amount. She tried to pay but she says it came thru saying $19.50 with a $36.00 fee. Should I cancel that invoice too and try resending another one?

[kalvin@ebay.com]

---

@dianek953 wrote:

A buyer bought a lot of 4 pair shoes and paid right away the total amount of $36.00. She messaged me to say she did not want one of the pairs so to not bother sending it. Because the shipping weight was lighter and I kept one of the pairs, as a courtesy I refunded her the total amount (I tried to do a partial refund but accidentally refunded the whole amount) and sent her another invoice for a total of $30.50 for reduced amount. She tried to pay but she says it came thru saying $19.50 with a $36.00 fee. Should I cancel that invoice too and try resending another one?

---

Hi dianek953,

You should have the option of sending an updated invoice - please reach out to Customer Support if you need further assistance on this.

Thanks,