receive defective items

amuroray78
Community Member

Hi all,
I bought an item but it is defective. The seller mentioned in the listing that all products have been checked and packaged in good condition before dispatch. Obviously the item was not checked. Now the seller requested either I have to pay extra (half of the cost of the item) so that a new item would be shipped to me, or I returned the defective item at my expense so that I can get a refund. I knew that the buyer has to pay the return shipping cost but I don't think buyer should pay for seller's fault for not checking the product before it was shipped.

 

What should I do now? Should I open a case on ebay/PP? Any help is greatly appreciated.

Message 1 of 5
latest reply
4 REPLIES 4

receive defective items

You have hit on one of the most infuriating aspects of shopping on ebay, but your sellers knows the ropes, so-to-speak, and has correctly informed you of your choices.  When an item is 'not as described', you can open a claim but you will be required to return it at your own expense with Delivery Confirmation.  If you simply mail it back 'frugal post', the seller might say "Item? What item?"  That amount will not be refunded to you, only the item price plus original shipping fee.  Here is the link to tell you all about it, - scroll down to section 4:

http://pages.ebay.ca/help/buy/item-not-received.html

We have to understand their point, after all, in theory a seller has only your word that the item is defective.  When you return an item, you get your money back, the seller gets the item back, - you both lose a shipping fee.  It's the fairest system possible, really.

The dilemma you have is wondering if a second item will be sent, or if the seller will claim to have mailed another but mailed none, - at which point you have been delayed past the 45 day deadline to file a claim.  You do not say what the item is or where it is from, but your decision may be based on the return fee vs. refund amount.

Whatever you decide, you can always leave feedback.  You have 60 days to do that.  The more civilly you can express the facts of the matter, the more likely you are to be believed. 

Best of luck. 🙂

Message 2 of 5
latest reply

receive defective items

You could always take some pictures of the item that show it's problems. This may make the seller more amenable to a voluntary refund without you having to go to the trouble of opening a dispute. If the seller has indeed shipped you a defective item he should pay for the cost of return shipping,unfortunately there is no way to force this on an unwilling seller.
Message 3 of 5
latest reply

receive defective items

amuroray78
Community Member

I have shown the proof to the seller that the item is defective. But the seller is not willing to pay for the return shipping cost. I am afraid taking the chance to pay half of the cost to get the seller ship a new item to me it will end up be defective again.

 

So it seems like ebay or PP resolution center will not be able to help on this kind of situation?

Message 4 of 5
latest reply

receive defective items

Don't accept the seller's offer to send a replacement for half cost,he should send it at no cost to you,after all it was his mistake,not yours. Tell the seller you want a full refund. Pay the return shipping cost with delivery confirmation and open the dispute if the seller does not refund you after he receives the defective item.
Message 5 of 5
latest reply