what do I do when I believe I have used PAY PAL to purchase 2 separate items, and I am told I havent sent payment?

dawnmcgarvey
Community Member

I purchased 2 reflective dog collar coats, used PAY PAL and now am recieving e-mails stating that the seller has not recieved payment for them. I do want these items and I am terribly sorry for any inconvenience.

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what do I do when I believe I have used PAY PAL to purchase 2 separate items, and I am told I havent sent payment?

If you sent payment directly through paypal rather than using the link in eBay message the seller and explain that.






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what do I do when I believe I have used PAY PAL to purchase 2 separate items, and I am told I havent sent payment?

Hi .. That was in November. First .. log into your PayPal account and check payment. Click on view all transactions. Is the payment showing as complete to seller.

 

Not an inconvenience here. This is a member helping member board. Need to communicate with seller.

 

Should have received an email receipt from PP. Could forward to seller.

 

If seller has opened an unpaid dispute you can respond in your myebay resolution center with payment information and ebay will close.

 

http://pages.ebay.ca/help/buy/appeal-unpaid-item.html

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