won an auction with free shipping and now seller wants to charge shipping

who do I talk to about this

Message 1 of 8
latest reply
1 ACCEPTED SOLUTION

Accepted Solutions

Re: If the seller refuses to ship, and you have paid, you can...

If the seller refuses to ship, and you have paid, you can open an Item Not Recieved dispute through the Resolution Centre up there on the right.

 

If the seller cannot prove delivery, you will be refunded and the seller will have a Defect/violation on his selling account. This can lead to restrictions on his ability to list and to sell or to loss of certain fee discounts.

View solution in original post

Message 3 of 8
latest reply
7 REPLIES 7

Re: If the seller refuses to ship, and you have paid, you can...

Was it Free Shipping to Canada?

Many listings show the Free Shipping icon when that is only for Domestic (US) purchases.

The actual shipping fee should have shown before you confirmed your purchase the second time.

 

 

Message 2 of 8
latest reply

Re: If the seller refuses to ship, and you have paid, you can...

If the seller refuses to ship, and you have paid, you can open an Item Not Recieved dispute through the Resolution Centre up there on the right.

 

If the seller cannot prove delivery, you will be refunded and the seller will have a Defect/violation on his selling account. This can lead to restrictions on his ability to list and to sell or to loss of certain fee discounts.

Message 3 of 8
latest reply

Re: If the seller refuses to ship, and you have paid, you can...

I wont pay for the item until he takes the shipping charge off,,,,is that wrong?
Message 4 of 8
latest reply

Re: If the seller refuses to ship, and you have paid, you can...

Go back a step.

First. Are you sure that the Free Shipping also applied to Canada? It is not uncommon for the Free Shipping icon to appear, especially if you are looking at the dotCOM site, when only Domestic (US) shipping is offered.

Go to the listing and check under the Shipping and Handling tab.

He can't change that information once there is a bid so if you do see a shipping charge you do owe it.

 

If there is no Free Shipping offered to Canada, you have two choices.

You can contact the seller, apologize, explain your error and ask for a Mutual Cancellation. This frees both of you from the transaction and you can leave feedback. If he allows this, and he is not required to, accept the offered Cancellation promptly and leave positive feedback. Remember, the error was yours.

Or you can not pay. The seller will then open an Unpaid Item Dispute and if you still don't pay, you will get a Strike that will make it more difficult to bid on eBay. You will not be able to leave feedback.

Message 5 of 8
latest reply

Re: If the seller refuses to ship, and you have paid, you can...

Great Thanks femmefan1946 your a big help
Message 6 of 8
latest reply

Re: If the seller refuses to ship, and you have paid, you can...

 an auction with free shipping and now seller wants to charge shipping On the bottom Of page

 


Free shipping


Located in Canada

 

 

 

 

 

 

 

 

Shipping:

FREE   Economy Shipping   |   See details     
 


 

 

Item location:

Edmonton, Alberta, Canada

 

 

 

 


Ships to:

Worldwide

Shipping cost will be $1.60 within Canada or $2.60 to the USA. $7.20 International.

Message 7 of 8
latest reply

Re: If the seller refuses to ship, and you have paid, you can...

won an auction with free shipping and now seller wants to charge shipping




Free shipping


Located in Canada

















Shipping:

FREE Economy Shipping | See details







Item location:

Edmonton, Alberta, Canada






Ships to:

Worldwide

Shipping cost will be $1.60 within Canada or $2.60 to the USA. $7.20 International.

Message 8 of 8
latest reply