First, thanks for all your help around the forums. 
Second, as you can probably tell, heh, this new GTC issue has myself and many others concerned.
Can you please explain how the new GTC mandate is to function?
The Update FAQ's say:
- "When a Good ‘Til Cancelled listing is cancelled, it will not be automatically relisted."
- And, "Any listings that are not ended before the 30-day renewal will either be counted toward your next month's free listing allotment or will incur the standard insertion fee based on your eBay Store subscription level."
If the new GTC style listing is cancelled will it end prior to its original chosen duration or continue to the end of its original duration (ie. 30-day) ?
@tryubik-useonlyasdirected wrote:
I'm confused. A GTC does or doesn't have a set listing duration? (ie. “Listings end in whole-day increments from the listing's start time, so if you submit your listing at 1:14pm on Sunday and select a 3-day listing, it will end at exactly 1:14 pm on Wednesday.”)
And what does, "or we end your listing" mean? Are we told when a listing won't be renewed?
Hi @tryubik-useonlyasdirected -
A GTC listing automatically renews every 30 days. In your Seller Hub it will count down a 30 day timer until it renews. Buyers are shown the listing as having a 30 day duration. It renews 30 days from its start time, to the minute.
'We end your listing' refers to any time that we would end your listing. This could be for a variety of reasons such as policy violations, fraudulent activity involving listings, etc. If your listing is actively removed you would receive an email indicating that.
If your listing couldn't be renewed for a reason other than administrative action you would also receive an email letting you know the reason.
@lotzofuniquegoodies wrote:
Hello Tyler,
Few other issues that have come to mind as I have been trying to focus on relisting for month end:
- Selling privately by accident. Hey before where was it? In your unsold folder. Who is on the hook now if suddenly you no longer have the inventory. This could very easily happen especially when sellers have thousands of listings in their collection. Will we still have an unsold folder???
- The Email - Will there be a daily email advising us what was relisted? This was a sellers internal tracking for listings.
- Error message flags - What happens to these listings? Does eBay over-ride. Do they go to never-never land? Example: Harddrives - Protect your personal information! Please remember to delete all data on your device before you ship it. Example 2: Native items Flag. Example 3: Ebay adds additional fields with Catalog. You saw these in the past as you relisted. Now you won't. At times these are critical fields.
- Promotions we get offered from time to time. We used to choose the ones that worked best for us. How will offers affect listings count?
- With manual relisting/sell similar you have the option AS YOU SEE to remove any mistakes or notes that no longer apply. Sellers add notes constantly because of assorted reasons
- In converting listings to GTC will the system remove sold inventory from 30 day listings?
Apologies for any of these you have previously answered.
Thanks,
-Lotz
1. You will still have an unsold folder, which is where auction style listings that ended without a bid would go, as well as any GTC listing that you manually end. If you sell the item privately I strongly encourage you to also end the listing on eBay, as you would do now.
2. There is not currently a plan to send you a daily email with the items that have renewed. I'll get your idea to the right folks. 🙂
3. You would still have these notifications and reminders as you list the item for sale. If there is a field of information that is critical to the renewal of the item it would typically not auto-renew. Instead we would send you an email with the item number that did not renew and why, so you could choose to go through and make the edit and relist it.
4. Promotional offers would impact your listing count the same way they do now. I have not received indication that there will be a different promotional listing duration, which would mean that you would need to look at manually ending the items after the promotion time period, or have them renew. If I hear differently I will update you!
5. You are still able to edit or revise GTC listings. You are right that you now will not be required to go through this as you would with lesser durations.
6. We won't be automatically converting your listings to GTC (exception here*). Instead, after the mandate goes live, any fixed price item you relist will only have the GTC option. If you start a 10 day duration the day before the new mandate, it would still run for 10 days. But when you go to list it again you would only be able to choose GTC. I hope that helps clarify!
*Exception: if you are one of the few sellers using auto-relist rules for 30 day and fewer durations from Selling Manager/Pro days. After the mandate, when an item hits the next applicable 'auto-relist' timeframe it would be set to GTC.
@tryubik-useonlyasdirected wrote:
tyler@ebay*who must be so sick of this GTC thing by now* (sorry, but it does require clarification 🙂
So if: "A GTC listing automatically renews every 30 days. In your Seller Hub it will count down a 30 day timer until it renews. Buyers are shown the listing as having a 30 day duration. It renews 30 days from its start time, to the minute."
Then: eBay is then mandated to provide 30-days worth of service prior to charging more in an auto-relist?
Hi @tryubik-useonlyasdirected - definitely ready for a weekend. 😉
GTC provides a 30 day time frame before renewal. If you end the listing early, or we admin end the listing it would be a shorter time frame (just as it works now with durations less than that).
Also, I'll be entirely honest, I've given you as much information about the GTC service as I have. If you'll let me know the point you're getting at, or a succinct question I can take to the right upper folks I'm happy to get it to them. But otherwise I'm not sure what you're asking me.
Thanks for the laugh this afternoon @lotzofuniquegoodies!
And trust me, it's all pet photos now. They won't let me have the shirt cannon anymore after the last incident. 😛
So the GTC update is now "early April".... it's still not a date any more than "Mid-March". With a 30 day notification term set in our contracts does this mean April 1st? Yeah, this is a joke right? ... they are just yanking our chain right??
I hate this change... really. I prefer to relist my listings *myself*. I keep 50 that I list, say, in March, another 50 in April, then I relist the unsold March listings, and on, and on. If they relist automatically, I will loose HALF of my listings unless I end them myself. Wow, thanks for the additional work eBay!
Now I know why the "Good 'til cancelled" is the default when I relist an auction into Fixed Priced.
