Item not as described received and return

[rocketscollectibles]

Hi there

I won an auction of a trading cards lot that i received today. It's a lot big enough that the seller did not have close photos of everything. I trusted what he stated in his description, saying that cards were played but most were mint or near mint with a few showing wear. I took the risk. But after receiving and inspecting, it's literally the opposite than stated, most cards show some to a lot of wear, and a few are mint or near mint... I would even say that like 20% shows heavy wear and there is like a 5% of damaged cards ( heavy crease, water damage, inked, dirted ). And so many cards that are mint/near mint are off center that it's suspicious

I guess that's enough to win a ''item not as described'' case and return those cards? In a case like this i guess the seller must pay the shipping cost return?

It's a low feedback profil but to be honest, a few things and the way it was packaged makes me suspect an experimented seller who assembled problematic cards with a few attractive ones, and sold as auction on a second account. Maybe i'm wrong but whatever, description was wrong and photos did not show the actual condition of the cards correctly, there's no way i would have paid what i paid for this lot

[intimewithmusic]

Did you contact the Seller to let him/her know your unhappy with your purchase? What did they say?

[rocketscollectibles]

I did not, i received them just a few hours ago so i was in reflexion. Not sure what would it change to complain directly to the seller. Don't asking for a return on our order is the legit thing to do if thats what i would want to do? 

[rocketscollectibles]

I mean, cards are far to the description and the photos he showed. I don't see the point of going debating with him about whats a mint/near mint card, whats a heavily played and whats a damaged one, the angles of his pictures showing the good side of the cards, and stuff like that. He either intentionnally tried to hide the condition of the cards and lied, or he just don't know the terms of what he sold, either way the buyer gets fooled 

[femmefan1946]

First contact him and tell him about your disappointment. You can add pictures to an eBay Message.

Sending scans /pictures of what you got is a backup to your claim of disappointment.

But don't get into a debate.
I'm assuming none of the cards were certified, but that the count was correct.

Depending on his response, you are justified in asking for a refund on return.

As you know, a No Returns policy is not a No Refunds policy.

Yes, if you file a Not As Described dispute, he will probably be required to send return postage.

He can do this through Canada Post (if he is in Canada) Shippo or Stamps.com (I've only been told of that last one).

If he doesn't you are refunded, but not required to return the cards. That's what No Returns really means.

EBay may refund you if he will not, and then go after him for their money.

As a new seller yourself, this will be an interesting learning experience from the buying side.

[rocketscollectibles]

Thanks, i think i'll start by messaging him and see how it goes, sharing him my thoughts and telling him i'm thinking about requesting a return

I'm assuming none of the cards were certified, but that the count was correct

Yep it's raw cards, the count and the cards are the right ones. It's really just the condition. Condition in selling cards change drastically the whole value, i kinda bought a 100$ lot that i would have maybe bid 50$ or even passed my way seeing/knowing their real condition. He stated literally: they are played, most are still mint or near mint with a couple showing some wear. While it's the opposite, and too far away pictures to see it, with angles in some that avoided showing defects on some cards. Did not showed or stated that a percentage were damaged cards too, i'm winning no brainer if i open a case just because of this

Feels bad about it cause i know a return is very costly for the seller but at the same time i feel half scammed

[rocketscollectibles]

I sent him a message he told me he's fine with a return and will cover the shipping cost too. Don't should i open a not as described case to cover myself!? To have the right shipping details and the refund legitly? Should i ship back with the same option too, he shipped with express post

[pjcdn2005]

I would probably open a return through the resolution center using not as described as the reason.  The seller needs to send you a return label or money for the label so it is up to them how they want it sent back. You should not purchase the label and send the package before you have been reimbursed for the postage.  If you pay for the postage on your own, eBay cannot require the seller to repay you.