Received an empty parcel after purchasing Apple Watch via GSP

I am the purchaser. How screw am I? I bought an Apple Watch from a seller who uses the Global Shipping Program.
Package was delivered, but inside only contained the charger, charging brick and one of the bands, no Apple Watch. What should I do next? I didn’t purchase it using PayPal, just punched in my credit card number directly to complete the transaction.

Thanks in advance for any advice.
Message 1 of 3
latest reply
2 REPLIES 2

Received an empty parcel after purchasing Apple Watch via GSP

Please check the listing carefully to ensure you were entitled to receive everything you perhaps saw in the picture as opposed to what is sold in the Item Description. It may be that the watch was there for illustrative purposes only. 

 

If you are, in fact, missing your Apples Watch you will need to open an Item Not as Described case and be careful to note it is a Global Shipping Program transaction. 

 

Don't delay. And be certain to follow all the instructions and prompts initiated by the open case.

Message 2 of 3
latest reply

Received an empty parcel after purchasing Apple Watch via GSP

@xsynchrome 

 

The Resolution Centre is at the bottom of this page.

The dispute is Not As Described.

(The picture, title and description should match, btw.)

You have 30 days from delivery to open the Dispute.

State in the dispute that Delivery was by GSP, this will send it to a GSP specialist.

 

The GSP has a good reputation for settling Disputes quickly and amicably.

 

The main question here is whether the seller did not put the advertised watch in the box or whether it was removed somewhere along the line.

But that is not your concern. You will be refunded.

Message 3 of 3
latest reply