Buyer Central

Item No Longer Listed Under History OR Resolution Center

So I have an item that I ordered from China before this CV19. Only part of the order arrived, but since the estimate of delivery was June 28, I wanted to wait. However, as it's getting close to that date, I headed over to http://resolution center.eba...

Resolved! GSP item damaged in transit: what are my options?

Hello there,I finally received today something shipped May 2nd (Covid-19 delay!). Unfortunately, it was damaged in transit... The main problem is that it's an artwork, so it's not possible to just get another one like that. I already messaged the sel...

Resolved! How do I contact regarding the Global shipping program with no phone?

Have a problem with the global shipping program.Was given no contact info and do not have access to a phone for the next several weeks.What is the e-mail address to contact someone?

Item Not Received Case Closed Without Allowing Me to Escalate

I purchased an item at the end of May and was provided with a GSP tracking number June 2nd.The item was never scanned and still only says 'tracking details uploaded'. I contacted the seller after about 2 weeks of no activity and they provided proof t...

I ordered an object .I didnt receve it after 2 weeks

Command no received after the previous date

eBay automatic positive feedback for refunds

eBay requested I leave feedback about an item that was refunded that has never shown up. I was prompted that the seller would automatically receive a positive review for issuing me a refund although I'm sure the seller straight up lied about knowing ...

Covid 19 - I'm in Canada, can't get mail from China?

About 3 to 4 weeks ago I ordered for items on Ebay, but shortly after my orders were cancelled.I received a message from the sellers telling me that because of the current covid-19 situation, they cannot or are not allowed to mail to Canada?! Then th...

Should I do anything about this or leave it

HI Everyone,I put in a bid for RC ESC and motors, the seller description is 4xTurnigy Plush-32 30AMP Speed Controllers 5.5V/4A SBEC 2S 4S Lipo ESC+ motors!. Condition is Used.plus hobby king D4023-850Brushless motors! Since the seller states that the...

My Item Delivered to Wrong Address

I'm the recipient in this case and my item scans in as delivered on June 16th but I haven't received it. The exact date and time of delivery were entered into the system so it should be recoverable because they will be able to trace it back to the pe...

eBay Bought item arrived 5 months later

I've bought an item from China before COV19 and Igot a refund after I opened a dispute with PayPal (despite the PayPal delay in refund)however That item arrived Five Months later and Iknew I have to do the right thing and Find thatChinese seller and ...

Seller cancelled auction after I won it

Seller cancelled my auction win and filed a non paying bidder dispute because I now refuse to pay for the second auction that he is trying to make me pay $20USD for shipping, when the listing states $7 shipped. It's ridiculous that a seller can cance...

Scammer

Do not buy from this scam account, it looked legit until I see the "feedback" and his messages, he clearly does not speak english.Unfortunately I had already ordered, Which is quite hilarious, typical scammer.I'm charging back right now with Masterca...

Resolved! New Nafta

After the new Nafta was ratified by the US ,Mexico and Canada why are we still paying for duties from the US here in Canada?Every item i buy or look at has duty on the Global shipping program.Doesn't seem to matter if it is $17 or $1700 still charges...

Item purchased as a guest does not match seller description - how to contact ebay for refund?

Hi - I purchased an item from ebay (first time) as a guest. When it arrived it did not match the seller's description (missing items). I tried following ebay's guidelines for reporting an issue with the item but when I click on the 'view order detail...

Shipping delays from the U.K to Canada June 2020

With the current global situation I know shipping from certain centers has been delayed (if not downright stopped) I was curious if anyone has purchased anything from the U.K and what their rough delivery time is. I had won an auction on April 20th a...

No update in two weeks

Hello everyone, I won a bid on June 1st and paid immediately. The next day, I received an e-mail from eBay telling me "Your parcel has been shipped to the Global Shipping Center". That's it. Nothing new since. The estimated delivery date was between ...

Is it Fraud or unethical business practice?

Hi folks, I wanted to ask the community about a recent transaction that has gone awry. I recently purchased an item on may 30,2020 and was given a tracking number to follow. After noticing that the item was delivered to the shopping facility After a ...

Another GSP Problem - Now What?

So now I have a new GSP problem with an item purchased from a US-based seller. eBay tracking shows that the item was delivered today, however it was not in my mailbox. Here's the thing: I live in a condo and all tracked packages are signed for by the...

seller ships to my country but never provides tracking number

but then when you msg them about it, they reply saying the shipping got 'sent back' and 'wont ship to your country without a shipping upgrade fee'im feeling scammed, then a tracking number IS provided but the item is held basically hostage just to sq...

Opening and closing disputes

I bought a $100 item (seller had total 30 reviews but all 100% positive), it was listed in USA but once purchased somehow the location changed to Israel. Once the maximum delivery date passed I opened a dispute, the seller replied with a tracking num...

eBay International Standard Delivery (ISD)

Just found out about this service today:https://pages.ebay.com/seller-center/shipping/ebay-international-standard-delivery.htmlI’m guessing that in time it will lead to the GSP being phased out unless eBay and Pitney Bowes work out how to integrate t...

Why global shipping is a disaster for buyers (and sellers in some cases)

1. It adds delays to deliveries, sometimes 4-5 days on cross-border (U.S. to Canada) shipments. I assume there are some delays in the U.S. as well, compared to direct shipping.2. On cross-border sales, the buyer ALWAYS pays taxes. Before, when an ite...

Did ebay discontinue "Saved Lists" ???

Hi,All of a sudden this evening I cannot access my "Saved Lists" from within the "Watch Lists" on a computer. For reference, in any listing, under the bidding box, there is a dropdown to add to the Watch List or a custom list => that's what I am refe...

Shipped a Return, but Tracking Number Incorrect

I received a defective item, so i initiated a "not as pictured/described" return. The seller accepted the return and sent a return label.I printed the label and shipped it. I noticed today that i had to update the "mark as shipped" status on the retu...

Seller used different Courier extra charges applied

Hello ,This is First time I experienced C.O.D Charges , I don't understand why OR what is is. I Ordered Item from USA , USPS First Class Mail and paid to Seller .The Item is sent by UPS . I had to pay Online C.O.D as I'm not in situation to Pick up I...

Global Shipping to Canada is VERY discouraging

The Global shipping cost estimate to ship 6 drinks coasters from the UK to Canada is an extortionate CDN $90.00. This is completely out of order. Ship direct and skip this block to selling

GSP/Canada Post Overdue Item Issue

Hello everyone, I purchased my item from a seller in the US who then sent the package on May 8/2020 to the GSP centre. From there, it was sent to Canada on May 14/2020. The last update was May 15/2020 simply stating "Customs Cleared". That's it, ther...

Unauthorized transaction, Listing Removed, No message from ebay, can't contact ebay. What do I do?

I was going through my credit card bill and I noticed 3 charges that I did not recognize to the same seller. And I've already changed my password.I logged on to ebay and paypal to see what was going on, and sure enough, 3 purchases that I do not reca...

eBay Seller not responding to questions about an item

The seller is not answering any messagesI'm very curious to know what he is doing on eBay if he is not willing to answer a Basic question about an item he is selling

Global Shipping

Hey everyone. Looking for some information about global shipping. I purchased an item from the US and last piece of tracking info I have is the order is in transit with the destination carrier. The item left the global shipping centre in Kentucky on ...