Buyer Central

Resolved! Another GSP item damaged in transit, any advice would be appreciated

I have a Brand New sewing machine sent through the GSP arrive damaged and I really didn't want to start another thread. But the other one is answered, so I have started this one. I received the notice that it was shipped, then the notice it had arriv...

Navigating thru ebay's maze: how to get ebay to "step in"?

I read the info but there's no option whatsoever for ebay to "step in". In my situation the item is not as it as appeared to be and it's damaged. The seller says I must pay my own shipping but I read the seller is responsible for return shipping. To ...

How do I get a refund when item is no longer listed?

I ordered an item in May from China (it wasnt past due until recently) , it hasnt arrive and the seller is no longer listed, I cannot open a case on ebay, and I cannot open one on paypal, it says to go through ebay.How can I get a refund?Searching fo...

Global Shipping Program Question

I recently bought an item from the UK and it was shipped using the Global Shipping Program. Today I received a phone call from DHL indication that I owed duties to be paid before delivery, my question is doesn't the GSP cover all fees and charges, I ...

Another Pitney Bowes Problem and GST Charged

I bought some Michelin Bicycle tires that are except from the PST here in British Columbia Canada, and even though there is no specific break down what exactly adds up the import charges from Pitney Bowes, after calculating the total of the GST and P...

Resolved! Collector Box Sets arrived damaged, but shipped through GSP. How/where do I return for a refund?

It's my first time posting on the board, so... Hi, I'm Ann *waves* Hope everyone's staying safe I'm not sure if this is the right place to ask, but since I was given different answers for the same question before by two CS reps (they were really nice...

Extra charges on credit card statement

I made my first purchase and the total amount included shipping was $22.24. My statement shows $23.66. I'm from Canada, but the purchase was made on my US credit card, and shows accordingly. Is the extra $1.42 due to duty or the Global Shipping Progr...

Seller changed shipping service to DHL without authorization

Hello,I recently ordered an item from Japan, where the listing included "Expedited International Shipping" using "e-packet" or "e-packet light". When the seller updated the tracking number, I discovered that they had used DHL to ship the item instead...

Ordered a Jacket: It smells heavily of smoke such that it is unwearable. What do I do?

I recently ordered a raincoat. It was delivered today, and when I opened the package, I was overwhelmed by the stench of cigarettes. The listing said nothing about this. Not even 'from a smoke-free home'. I checked the seller's negative feedback afte...

Need help or advice as to how to handle a shipping problem

I ordered a pair of new boots with box and at last I received this package today (pictures below) as you can see the package and boot box are trashed. I had to spend an hour cleaning the boots, due to the damage , dirt or something got in. When I buy...

Change refund request reason from not arrived to not as described timeline

I started a refund request within the 30 day thing for item not arrived, but held out until just a couple of days before it expired as Covid-19 has slowed things from Europe. Customer service and reading on these boards tells me that I can switch my ...

eBay advertises SCAMMERS with discount ads!

I almost never buy on eBay anymore. Sure their buyer refund service is great and all, but the fact remains that I waste more time just getting refunded on items I NEVER GET than actually spending money for stuff I want delivered to me! It must have b...

I won an item, it shows up under my purchase history, but it will not let me pay for it.

I won an item today. I placed the bid during the final minute. I received a confirmation e-mail that I won. The item also shows up under my purchase history. The issue is, it doesn't give me the Pay Now option, only the Hide Listing. There doesn't se...

Suggestion: Seller feedback on communication received

I find for their most part sellers including those from China do communicate reasonably well when explaining product or shipping details. It's the few that don't despite having a high feedback rating that I feel we (buyers) need to know if prospectiv...

Sellers feedback removed twice!

Long time user of eBay here, I am surprised at why sellers are allowed to do anything and there are no repercussions. I won two auctions Seller refuses to ship the items, cancels them by himself, does not tell me anything then goes ahead few days lat...

listing does not have a delivery date

ebay policy for INR: "You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item." What if a listing does not have a delivery date?example: Listing for eBay item number: 164276079185 LITTLE RIVER cdsays"D...

My First (and Last) eBay Experience

I’m writing this to vent. My experience with eBay has been nothing short Kafka-esque.I’ve been on the lookout for a while for a replacement speaker for a vintage guitar amp. Newer models won’t work as the specs have changed over time.At the end of Ma...

License free radios

what do I look up for radios that dont need license thanks ?

am i screwed?

I live at both my dad's and mom's houses. I orders a product and put my mom's postal code...but my dad's house address. they live far away from each other. what is going to happen to my package?

India seller charging way too much

I've noticed that most India seller on eBay Charge way too much for an Item that doesn't worth the price it supposes to behowever, I can't find any option on eBay to report them for overcharging the item

All 5 Best Offers auto-declined -Now what?

Hi,I recently used up all 5 best offers on a listing. They were all auto-declined by the Ebay system as per the sellers settings. I sent the seller a message but no response. My question is, How long do I have to wait before I get to submit another B...

How come low price seller(s) got de-listed by eBay quick?

Over the last week, bought items in ebay. Apparently, those sellers that I bought items at good prices (lower price than normal) got delisted by ebay quickly after having paid for the item. Sellers listed goods at 'normal' pricing remain.It's a hassl...

Didn't recieve an item

The Seller has been paid for this item and I have not received it! All I want is my money back! I have contacted the Seller and they are adamant that it is not their problem!! Will EBay please forward me the money I am owed?

Resolved! Should I request a partial refund?

Hello! I bought a steelbook from Greece. It arrived today and there's some slight damage. The front is pressed down and the bottom is bent and curved outwards, which means it was likely pressed down underneath other packages. Im a bit disappointed tb...

Chinese suppliers playing politics

I order a lot of accessory items from China and recently they have been refusing to honour my purchases. They explain that Canada is not allowing shipments from China which is a total lie. It seems all sellers are playing this political game that the...

Resolved! GLOBAL SHIPPING PROGRAM?

Hido any of you know if there is a way to screen out USA sellers that use that darn GSP ?Thanks

Filing an INR with items paid for by Credit Card on account?

I purchased a dozen things from China and paid with the credit card tied to my account (not Paypal). The delivery estimate is July, which hasn't passed yet. But now the option to claim the item hasn't arrived has disappeared. Before yesterday I could...

Need assistance with fraud

I purchased a Samsung device that ended up being counterfeit. I advised ebay and began the return process. Somehow my return request and subsequent escalation through a cs phone rep that showed up on the resolution centre part of the site were both "...

Does eBay update tracking to say package is lost?

An Inceniroar amiibo I purchased was slow in getting to my house. I figured the virus is impacting the delays but eBay issued a refund to me and said the package was lost. Tracking does not indicate so. Should I give it some time or take the word tha...

Resolved! Bidding process

I bid on an item an upped my bis in the last two minutes of the bidding process and I could see on the bidding page the time was passing away and there was no change on new new bids that came up. To my surprise I got an email telling me that I lost m...