I want to share this information that you may or not know, I just received from the escalation department.
I bought a package on the 26th of June, it was scanned on the first of July and sent from Lithuania.
50 business days later, today, I still didn't receive it.
I know that the buyer protection is calculated as 30 days on top of the latest delivery date announced.
I wanted to calculate this period, but I couldn't find this latest delivery date in my purchase history, so I called eBay customer service to help me out here, and I was assured that I don't need to worry I am still covered by the buyer protection,but when I asked why I don't see the delivery dates that I was supposed to see in the first place, the agent transfered me to the escalation department.
Here's what I learned: if you don't see the delivery dates anymore it means that your buyer protection period is OVER, I guess you learn everyday. The advice I was given is that you need to open a case to protect your purchase at the very most 30 days after your purchase date according the escalation agent, she told me I see a big red banner showing that your purchase is not elligible for protection anymore, but the good news is that you can still file a dispute with Paypal to get your money back since you're still in the 180 days period, yaaay!!
Now to think about it for a second, as a seller this is bad news, nowadays 30 calendar days seems like a short period of time with all the delays worldwide. And as a buyer you have to be on your tiptoes calculating those 30 days for every item you buy, or else your protection vanishes without any warning, and if you wouldn't want to deal with opening disputes with PP and all the fun.
I think this department should inform the first line agents about this crucial piece of information and not falsely reassure the people who call that everything is OK and not to worry.
Hope this helps somebody.
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