Buyer Central

Unreasonable shipping cost within Canada

I recently purchased an item, however the buyer was charging $44 shipping via Canada Post, while my calculation showed a cost of $30 shipping. When I asked the seller how he came about his shipping cost he responded writing " The Rynok method, with a...

Refund/Return SquareTrade Warranty

So I bought a tablet, and opted to get a warranty with it. Tablet was defective, so it was returned to seller. Now, when I try and return the warranty, it says it can't be returned and quotes that it : You can't open a return on eBay for this itemUnf...

How to report shipping damage / possibly get partial refund?

I bought an old tape deck, cost was about $50 USD, total (shipping, etc) cost to me in Canada was $115. It was just delivered today, by Purolator. They handled it after it got through customs. It's clear the box had been opened. The unit was poorly p...

returning overcharged postage

Hello all, My seller overcharged on postage and wants to refund me and doesn't know how to do it and neither do I as I've only bought. She sent me a message asking me if perhaps I needed to request this from my end and I don't think this is how to do...

Damaged Item, Case Opened by Seller, Refund Received...Return Item?

I purchased an item that arrived damaged and issued a return for the item. The seller then opened a case a couple of days later, and that case has now been decided in my favour. It says "This return was closed because the seller opened a case." and "...

eBay buyer protection period, something I didn't know that I am sharing

I want to share this information that you may or not know, I just received from the escalation department.I bought a package on the 26th of June, it was scanned on the first of July and sent from Lithuania.50 business days later, today, I still didn'...

Resolved! Contact seller for shipping options

Hello, I'm unfortunately having issues completing a purchase I've committed to buying and I cannot cancel the order. When I go to pay for the item it states that this item doesnt ship to my country even though on the listing it clearly states it ship...

Returning jewellery to India.

Recently I have to refund a watch to India given that the two watches I bought from the same seller were both damage and unusable. eBay asked me to return one watch and I went to Canada Post were they told me that was against the law to send jeweller...

Received email apologizing for canceling order.

Hi, this is my first post. Recently, I paid for an item, and a few days later I received an email apologizing for canceling my order, along with a five dollar coupon. I was confused about this and searched up and found out that I was supposed to get ...

Any way to leave comments about products?

Maybe I'm just not looking in the right place - is it even possible to make a comment on something you bought on ebay like there is on other e-commerce sites? I bought an item recently and there was absolutely no problem with the item quality, price,...

Would you leave feedback in this case?

I purchased some sandals and had them sent to my address in the US knowing that I probably will not be able to pick them up until next year. That is OK as I have a couple of these and I think that the fit will be right and I won't need them until nex...

Resolved! PB Uses the USPS to get Items to the Canadian Border. This is (Possibly) the Problem!

I just discovered that Pitney Bowes is using the USPS to get my item to the border. This must be the weak link we are all looking for. It makes total sense now.

Resolved! Seller can't refund b/c PP acct is frozen & had someone else send "Payment for Goods & Svcs" instead

Hello again everyone! Hope you all are staying safe Sooo, I have a simple return that got complicated real quick, and would appreciate any advice in the matter. Here’s the condensed version: - Received damaged item and started a return on August 19th...

item lost due to covid

I have an item from Russia that never got here, the seller has shipped it but it got lost in the mail..Due to the international crisis of the covid19 i was patient and waited and waited but it never came.Now of course ebay or paypal wont let me easil...

My first and last eBay Send purchase

n July 26th I purchased an item. The item was 4 sticks of memory and the shipping description seem to indicate that the method being used was USPS "USPS First Class Mail International / First Class Package International Service" The shipping seemed a...

GSP Items arrive after 5 MONTHS !!!!

I had completely given up hope of this package ever arriving. I placed the order on April 8, 2020 with an estimated arrival date if April 23rd. The package was delivered to the GSP centre on April 11th and then .... nothing. The estimated arrival dat...

Coupon expires before Seller invoices Buy

Is there any remedy from eBay when you tried to use a $10 eBay coupon but the Seller didn't invoice the Buyer before the coupon's expiry date? After all, the problem is not Buyer's fault and the coupon is not the Seller's doing.

lifetime warranty is a joke

bought iPhone 6 screen back on May 02, 2020 from this seller, work OK up until last week went to bed and next day screen would not respond at all just black, his ad stated LIFETIME WARRANTY on all parts sold but refuses to replace my screen under a f...

Resolved! What Really Is The Problem eBay, With The Erlanger GSC?

I just got a confirmation that one of my items has shipped out FROM the Erlanger center, and is on it's way to the international destination (my address in Vancouver BC Canada). That item showed up at the center on the 18th of Aug, and the new notifi...

China to Canada not arriving? Ebay has a problem and must step in

Hello fellow Canadian members It is well known that a very large percentage of items bought from China are never received by the Canadian buyers. This is only a problem in Canada, not in the US. It is a widespread problem for the Canadian buyers. The...

Ebay Global Shipping disaster

I purchased an item on Ebay in late April. It still wasn't shipped at all for over 5 days, so I sent an inquiry and then a cancellation request to the seller. The seller confirmed the order cancellation, but it turned out that the item was actually g...

Global Shipping Program sucks

This GSP sucks; delays and impossibility to track packages. I hardly buy from Ebay anymore because of it. Why is Ebay willing to stick with this program ? This only leads to loosing customers... Ebay front office needs to revise their business model....

How long does GSP shipping take?

I ordered a package from the US using ebay's global shipping program, and the timeframe I was given for it's arrival was from July 30th-August 1st. It's already a day late and the last update I got was that it "Shipped from the Global Shipping Center...

No Feedback From Sellers

I don't know if others are experiencing this but over my last 15 ebay purchases I...........(1) have left positive feedback for all(2) have received only 9 feedback ratings from sellersSent messages but no reply.I have been using ebay for over 20 yea...

Has eBay become the Wild West?

I have been on eBay for 20 years, buying and selling. I have 100% positive feedback, and have never once had a problem. Until this year. This year, I have issues with several sellers - items not shipped, problems with returns. The eBay make-right pro...

"Item Not As Described" case opened by the seller !!!!

Here is something I have never seen before. I recently purchased two Starbucks coffee mugs from a seller in Thailand. Upon receiving the items, it was immediately obvious that these were not authentic Starbucks mugs, but rather cheap knock-offs. The ...

Ebay Item Destined for Canada 30 Days sitting at global distribution center Redondo Bch California

I wish someone could help. No matter where I call or message, no response. The item is 34 days in transit and has sat in California since June 20th. Tracking number is ESUS20676359 . Even the vendor has agreed to refund but somehow I have to accept t...

Purchased 12 months of Netflix. It is a fraud ebay denied my request for refund

I purchased 12 months of Netflix. According to the description, the seller is supposed to provide a new account to log in every month for 12 months. After one month, I kept receiving an error message that payment needs to be updated. I found out that...

ebay bug buyer from canada-usa impossible

I can't make an offer to the Item 300935739877. I wanted to buy two of the bushing offer, but Ebay refuse to let me do offer, always telling me the seller doesn't want to send to Canada, but it is wrong, the seller sell to Canada.