Buyer Central

$5 coupon

In my email I received a coupon for $5 off a purchase of $5.01 and up. The code doesn't appear to be working. The category I'm trying to purchase from is not one of the blacklisted categories. Anyone else run into this?

Delivering To Wrong Address?

Hi, everybody. I am a Canadian citizen from Ottawa (the capital of Canada) and 2 days ago, I just ordered the Schuco "MiJo" 1/64 BMW Isetta from California and I found out yesterday that the tracking says "Out For Delivery, Expected Delivery by 8:00 ...

what happend to customer service

an item i recently received was not as ordered, when i contacted the seller first he/she wanted more money in order to get what i actually ordered, my reply to that was I wanted my money back.seller reply to that was "Are you **bleep**ing sick?" and ...

Anyone successful in getting an invoice from Pitney Bowes for import taxes?

Probably beating a dead horse here based on other responses I've seen. But does anyone know how to get an invoice with a breakdown of "import charges" from Pitney Bowes on items shipped to Canada using the GSP? As a business I am entitled to a refund...

Nov 6: PayPal increasing exchange rate charge to a minimum to 4%

The change will only effect Canadian and US dollar conversions (currently 3.5% when buying), all other currencies are already at the 4% minimum. If you have money with paypal, you can save by converting currency between paypal balances (CA/US rate of...

GSP lost my package

I order a NOS part for my bike (not produced anymore and quite hard to find nowadays). It was supposed to show up on September 23 but nothing arrived. I opened a claim and got my refund, but do you know if there's any chance I might receive the part ...

Cancelled transaction but not refund, bad Ebay customer service

I bought an item on 25th of september, I paid for the item, next day I asked seller if it was possible to cancel the transaction as I bought the wrong item. He did so, but never refunded me. I escalated to ebay claim, but they are asking me to return...

Global shipping center no Canada label

Hey all... is there a way to contact someone about a package delayed? It’s due today but has been at global shipping centre since June 26 with no updates, no Canada Post tracking. Does Canada Post always provide updates on this side of the border or ...

Item not Received - International Global shipping - Ebay not helping.

I order some items from a Seller on ebay using the Global Shipping program.The Seller shipped the items in two boxes to the Global shipping center.From there the Global shipping Center Created two Packages, but Only one was delivered to me.The other ...

Item not received as sent to incorrect address and back to seller but ebay will not assist

ebay has done nothing to assist me as a customer. Never will use ebay again and do what I can so others do not as well. Seller will not answer to any messages and obviously not that reputable. My item was sent back to seller as was sent to incorrect ...

Item appears as "Undeliverable" in the GSC in Erlanger, KY

So, long story short.... I bought a diet supplement from a seller in California and the item is being stuck in this centre since Sept 2nd, and the delivery message appears as "Undeliverable - Item restricted at Global Shipping Center". After reviewin...

Is it possible for an eBay seller to increase the price of an item without deleting and resisting?

I expressed interest in a Sonic and Bowser Jr. Amiibo from a seller, but the seller said he couldn’t list bowser jr although he does have sonic listed. He instead offered to send a paypal invoice to me for the price of both. I want to know if it’s po...

Purchase item not working

I buy an Android 10.1 inch car stereo touch screen is not working.the seller seems cannot contact anymore

Resolved! After 60 days, no feedback option for Buyer?

I have noticed since last year, seller/s from South East Asia do not sent the item which A BUYER HAS PAID. Instead they lie to a buyer that the have send the same item again and wait for another 3 to 4 weeks. The item has never been received/ arrived...

transportation delays

I follow my parcel coming from the States to Canada day by day.... and I understand it takes time with ground travel but why does it stop in Erlanger KY for FOUR FULL DAYS without moving ahead.?....somebody is sleeping at the switch.

PAYING DUTIES ONLINE IN ADVANCE

This is the first time I paid my duty and taxes online so the Postman can leave my package at the house without collecting Customs Fees and/or leaving Delivery Notice Card. The way Canada Post has worded this after you pay is the Postman still might ...

E-Bay Feedback Is a COMPLETE JOKE (and a scam too)

E-bay's seller feedback has become a complete farce. Today I left negative feedback for a seller that never sent my item, gave me a fake tracking#, then completely stopped responding. If anyone ever deserved a negative, then this guy would be first i...

US seller's need to start leaving feedback for buyers upon payment as per eBay guidelines

I'm not looking to start a new debate on this, but for myself, from now on when a lazy US seller doesn't have the time to leave me my feedback (which eBay TOLD ME should be done as soon as payment is complete from the buyer), I'm no longer going to c...

Scam!!!

I ordered 3 things in June. Didn’t receive by the first date. The sellers asked me to wait until a second date in August due to covid shipping delays. Still did not receive them. I now can not even get into the listing to get any info or contact the ...

How can I get refunds

It's so unfair. I have been a good buyer ever since I joined eBay. I ordered items from 2 sellers in India. India lock down ended in May but I have never received my items. I have been waiting very patiently. Today is Sept 20 and I found out I can't ...

Resolved! Beware of Sellers Selling Counterfeit Memory Cards

Avoid this seller MicroSD card I received is counterfeit, ran H2testw and it failed

Unreasonable shipping cost within Canada

I recently purchased an item, however the buyer was charging $44 shipping via Canada Post, while my calculation showed a cost of $30 shipping. When I asked the seller how he came about his shipping cost he responded writing " The Rynok method, with a...

Refund/Return SquareTrade Warranty

So I bought a tablet, and opted to get a warranty with it. Tablet was defective, so it was returned to seller. Now, when I try and return the warranty, it says it can't be returned and quotes that it : You can't open a return on eBay for this itemUnf...

How to report shipping damage / possibly get partial refund?

I bought an old tape deck, cost was about $50 USD, total (shipping, etc) cost to me in Canada was $115. It was just delivered today, by Purolator. They handled it after it got through customs. It's clear the box had been opened. The unit was poorly p...

returning overcharged postage

Hello all, My seller overcharged on postage and wants to refund me and doesn't know how to do it and neither do I as I've only bought. She sent me a message asking me if perhaps I needed to request this from my end and I don't think this is how to do...

Damaged Item, Case Opened by Seller, Refund Received...Return Item?

I purchased an item that arrived damaged and issued a return for the item. The seller then opened a case a couple of days later, and that case has now been decided in my favour. It says "This return was closed because the seller opened a case." and "...

eBay buyer protection period, something I didn't know that I am sharing

I want to share this information that you may or not know, I just received from the escalation department.I bought a package on the 26th of June, it was scanned on the first of July and sent from Lithuania.50 business days later, today, I still didn'...

Resolved! Contact seller for shipping options

Hello, I'm unfortunately having issues completing a purchase I've committed to buying and I cannot cancel the order. When I go to pay for the item it states that this item doesnt ship to my country even though on the listing it clearly states it ship...

Returning jewellery to India.

Recently I have to refund a watch to India given that the two watches I bought from the same seller were both damage and unusable. eBay asked me to return one watch and I went to Canada Post were they told me that was against the law to send jeweller...

Received email apologizing for canceling order.

Hi, this is my first post. Recently, I paid for an item, and a few days later I received an email apologizing for canceling my order, along with a five dollar coupon. I was confused about this and searched up and found out that I was supposed to get ...