Buyer Central

Global Shipping Program - What is happening @Erlanger, KY

Packages were delivered to the Erlanger, KY (by USPS and FedEx) a week ago, since then not a pip, no email, nothing, all stuck at that alleged warehouse. Are they closed due to the pandemic?

Seller refused return and can't appeal through Ebay?

Hi, I'm wondering if anyone can help me with how to resolve this. A seller sent me a shrunken wool sweater that is far top small to wear. I have another sweater from the same brand of the same size and laying the shrunken sweater on top of it, it's c...

What's with sellers NOT giving feedback?

When I pay for items in a timely manner and provide accurate shipping information, my job as buyer is done. The seller should give feedback quickly. The buyer, on the other hand, should give feedback after receiving the item. So why am I giving feedb...

seller wants to replace but then dispute time limit will pass

I bought a wireless network card but what I received was a lower model.The seller changed the current ad to say the lower model.The seller offered to send me another one but I have my doubts it'll be the higher model.If I accept this, the time limit ...

Refunded, now I want to pay back

The seller refunded me a little while ago. Item has now shown up. There is no email address anywhere in the paypal transactions. How do I pay the seller back? He just asked me for my email address to send me another invoice, but I don't want to get f...

need tracking number

hi i need the tracking code for my parcel lost it recieve 1 but the other one was suppose to been delvied the the same day but at night need to track it thanks

Item failed to be delivered, is lost in system

Long story short, parcel came through a delivery service of poor repute in my area, I had no knock, no notice of any kind of a missed parcel, and missed the window to retrieve it from their center by mere hours before it was returned to sender. I con...

REFUND FOR ITEM THAT WASN'T DELIVERED - CHINA BASED USER SCAM

3M 6200 reusable Respirator Painting Spraying half Face, One size, Free Shipping /// Order date Mar 29, 2020 I bought 3 mask from this seller for 32$The guy no longer has an account on ebay I can't request a refund or anything because of thatIs there...

Can someone explain why I paid tax because ebay can't.

Hi,So I purchased a item within Canada ( both the seller and myself are in the same province BC ) and I had to pay tax on the item at checkout, item was a auction listing.The Seller is new, 0 feedback score, not a business or store. Why did I have to...

Ive been avoiding Sellers using Ebay Send

USA Sellers PLEASE STOP USING THIS SERVICE. It takes 2+ Months to receive Items from the USA to Canada which is absurd. PLEASE USE USPS normal international shipping options.. ANYTHING is better then EBay Send... hell id rather pay UPS duty charges t...

Seller

I bought the laptop from this seller. He sent me a wrong one, let alone it was defective, he didn't take the item back, sent for repair for 2-3 months and now it's back but I was forced to buy a new laptop for my school. He doesn't accept return and ...

Resolved! How should I proceed?

I purchased an item from a seller in the US on May 22. He had his handling time set up as 1 month (probably to protect himself from slow shipments due to covid). About 2 weeks ago I asked if he has a tracking number. I believe I said something along ...

Global Shipping Program is a bad joke!

For Ebayers in Canada, forced to pay top dollar for the Global Shipping Program is absurd....The item I purchased is a used Cassette Tape Deck at a cost of $47.34 Cnd, I am positive Canada Customs would not charge anything if it was declared & mailed...

GSP says Canada Post has package, CanPost says package hasn't arrived

I know there are delays in general right now, that's not really what I'm concerned about. What worries me is that I've had a package reading "Customs Cleared" for almost a week now on the GSP tracker with no updates, and reading as "Electronic Inform...

Resolved! Another GSP item damaged in transit, any advice would be appreciated

I have a Brand New sewing machine sent through the GSP arrive damaged and I really didn't want to start another thread. But the other one is answered, so I have started this one. I received the notice that it was shipped, then the notice it had arriv...

Navigating thru ebay's maze: how to get ebay to "step in"?

I read the info but there's no option whatsoever for ebay to "step in". In my situation the item is not as it as appeared to be and it's damaged. The seller says I must pay my own shipping but I read the seller is responsible for return shipping. To ...

How do I get a refund when item is no longer listed?

I ordered an item in May from China (it wasnt past due until recently) , it hasnt arrive and the seller is no longer listed, I cannot open a case on ebay, and I cannot open one on paypal, it says to go through ebay.How can I get a refund?Searching fo...

Global Shipping Program Question

I recently bought an item from the UK and it was shipped using the Global Shipping Program. Today I received a phone call from DHL indication that I owed duties to be paid before delivery, my question is doesn't the GSP cover all fees and charges, I ...

Another Pitney Bowes Problem and GST Charged

I bought some Michelin Bicycle tires that are except from the PST here in British Columbia Canada, and even though there is no specific break down what exactly adds up the import charges from Pitney Bowes, after calculating the total of the GST and P...

Resolved! Collector Box Sets arrived damaged, but shipped through GSP. How/where do I return for a refund?

It's my first time posting on the board, so... Hi, I'm Ann *waves* Hope everyone's staying safe I'm not sure if this is the right place to ask, but since I was given different answers for the same question before by two CS reps (they were really nice...

Extra charges on credit card statement

I made my first purchase and the total amount included shipping was $22.24. My statement shows $23.66. I'm from Canada, but the purchase was made on my US credit card, and shows accordingly. Is the extra $1.42 due to duty or the Global Shipping Progr...

Seller changed shipping service to DHL without authorization

Hello,I recently ordered an item from Japan, where the listing included "Expedited International Shipping" using "e-packet" or "e-packet light". When the seller updated the tracking number, I discovered that they had used DHL to ship the item instead...

Ordered a Jacket: It smells heavily of smoke such that it is unwearable. What do I do?

I recently ordered a raincoat. It was delivered today, and when I opened the package, I was overwhelmed by the stench of cigarettes. The listing said nothing about this. Not even 'from a smoke-free home'. I checked the seller's negative feedback afte...

Need help or advice as to how to handle a shipping problem

I ordered a pair of new boots with box and at last I received this package today (pictures below) as you can see the package and boot box are trashed. I had to spend an hour cleaning the boots, due to the damage , dirt or something got in. When I buy...

Change refund request reason from not arrived to not as described timeline

I started a refund request within the 30 day thing for item not arrived, but held out until just a couple of days before it expired as Covid-19 has slowed things from Europe. Customer service and reading on these boards tells me that I can switch my ...

eBay advertises SCAMMERS with discount ads!

I almost never buy on eBay anymore. Sure their buyer refund service is great and all, but the fact remains that I waste more time just getting refunded on items I NEVER GET than actually spending money for stuff I want delivered to me! It must have b...

I won an item, it shows up under my purchase history, but it will not let me pay for it.

I won an item today. I placed the bid during the final minute. I received a confirmation e-mail that I won. The item also shows up under my purchase history. The issue is, it doesn't give me the Pay Now option, only the Hide Listing. There doesn't se...

Suggestion: Seller feedback on communication received

I find for their most part sellers including those from China do communicate reasonably well when explaining product or shipping details. It's the few that don't despite having a high feedback rating that I feel we (buyers) need to know if prospectiv...

Sellers feedback removed twice!

Long time user of eBay here, I am surprised at why sellers are allowed to do anything and there are no repercussions. I won two auctions Seller refuses to ship the items, cancels them by himself, does not tell me anything then goes ahead few days lat...

listing does not have a delivery date

ebay policy for INR: "You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item." What if a listing does not have a delivery date?example: Listing for eBay item number: 164276079185 LITTLE RIVER cdsays"D...