The reason DSRs are useless is that eBay stopped using them almost as soon as they were introduced.
Sellers complained in part because eBay was telling buyers that a 4 star rating was excellent, but downgrading sellers who did not have a consistent 5 star rating.
So it's meaningless.
I personally suspect that the coding for DSRs are somehow tied to something important and for that reason have not been removed entirely.
Although I guess it also gives some buyers a feeling of control over a transaction that otherwise is very distant.
Feedback is only slightly less useful.
It was introduced back in the 20th century, when the internet was smaller and strange to most users, even early adopters, and gave users the ability to express themselves.
It has not been used by eBay to assess member accounts for over a decade.
If there is a problem, the Resolution Centre at the bottom of most pages is what to use.
This is how to get a refund, how to give a deadbeat customer a Strike, or a cheating seller a Defect.
And those are the ways eBay does assess member accounts.
I tried to report an item as being not genuine or not from an authorized seller
You can do that, but a single report from a single member is not likely to get anything more than a polite thank you for your service.
If many reports from many members are made, eBay will take note.
But a single member could be a competitor, or a vigilante, or just plain wrong.
The other complaint that eBay pays attention to is from a VeRO member, which is the company that owns the brand. They have skin in the game .
And lawyers.
Which is how you Report a counterfeit item. You contact the brand, not the advertising venue being used to sell the fakes.
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