Buyer Central

Item purchased as a guest does not match seller description - how to contact ebay for refund?

Hi - I purchased an item from ebay (first time) as a guest. When it arrived it did not match the seller's description (missing items). I tried following ebay's guidelines for reporting an issue with the item but when I click on the 'view order detail...

Shipping delays from the U.K to Canada June 2020

With the current global situation I know shipping from certain centers has been delayed (if not downright stopped) I was curious if anyone has purchased anything from the U.K and what their rough delivery time is. I had won an auction on April 20th a...

No update in two weeks

Hello everyone, I won a bid on June 1st and paid immediately. The next day, I received an e-mail from eBay telling me "Your parcel has been shipped to the Global Shipping Center". That's it. Nothing new since. The estimated delivery date was between ...

Is it Fraud or unethical business practice?

Hi folks, I wanted to ask the community about a recent transaction that has gone awry. I recently purchased an item on may 30,2020 and was given a tracking number to follow. After noticing that the item was delivered to the shopping facility After a ...

Another GSP Problem - Now What?

So now I have a new GSP problem with an item purchased from a US-based seller. eBay tracking shows that the item was delivered today, however it was not in my mailbox. Here's the thing: I live in a condo and all tracked packages are signed for by the...

seller ships to my country but never provides tracking number

but then when you msg them about it, they reply saying the shipping got 'sent back' and 'wont ship to your country without a shipping upgrade fee'im feeling scammed, then a tracking number IS provided but the item is held basically hostage just to sq...

Opening and closing disputes

I bought a $100 item (seller had total 30 reviews but all 100% positive), it was listed in USA but once purchased somehow the location changed to Israel. Once the maximum delivery date passed I opened a dispute, the seller replied with a tracking num...

eBay International Standard Delivery (ISD)

Just found out about this service today:https://pages.ebay.com/seller-center/shipping/ebay-international-standard-delivery.htmlI’m guessing that in time it will lead to the GSP being phased out unless eBay and Pitney Bowes work out how to integrate t...

Why global shipping is a disaster for buyers (and sellers in some cases)

1. It adds delays to deliveries, sometimes 4-5 days on cross-border (U.S. to Canada) shipments. I assume there are some delays in the U.S. as well, compared to direct shipping.2. On cross-border sales, the buyer ALWAYS pays taxes. Before, when an ite...

Did ebay discontinue "Saved Lists" ???

Hi,All of a sudden this evening I cannot access my "Saved Lists" from within the "Watch Lists" on a computer. For reference, in any listing, under the bidding box, there is a dropdown to add to the Watch List or a custom list => that's what I am refe...

Shipped a Return, but Tracking Number Incorrect

I received a defective item, so i initiated a "not as pictured/described" return. The seller accepted the return and sent a return label.I printed the label and shipped it. I noticed today that i had to update the "mark as shipped" status on the retu...

Seller used different Courier extra charges applied

Hello ,This is First time I experienced C.O.D Charges , I don't understand why OR what is is. I Ordered Item from USA , USPS First Class Mail and paid to Seller .The Item is sent by UPS . I had to pay Online C.O.D as I'm not in situation to Pick up I...

Global Shipping to Canada is VERY discouraging

The Global shipping cost estimate to ship 6 drinks coasters from the UK to Canada is an extortionate CDN $90.00. This is completely out of order. Ship direct and skip this block to selling

GSP/Canada Post Overdue Item Issue

Hello everyone, I purchased my item from a seller in the US who then sent the package on May 8/2020 to the GSP centre. From there, it was sent to Canada on May 14/2020. The last update was May 15/2020 simply stating "Customs Cleared". That's it, ther...

Unauthorized transaction, Listing Removed, No message from ebay, can't contact ebay. What do I do?

I was going through my credit card bill and I noticed 3 charges that I did not recognize to the same seller. And I've already changed my password.I logged on to ebay and paypal to see what was going on, and sure enough, 3 purchases that I do not reca...

eBay Seller not responding to questions about an item

The seller is not answering any messagesI'm very curious to know what he is doing on eBay if he is not willing to answer a Basic question about an item he is selling

Global Shipping

Hey everyone. Looking for some information about global shipping. I purchased an item from the US and last piece of tracking info I have is the order is in transit with the destination carrier. The item left the global shipping centre in Kentucky on ...

Won auction but buyer cancelled and refunded. How can I report?

I won an auction for a Blu ray/DVD combo for a cheap price on May 16th. I've been selling and buying quite a few things since that date so it's only natural to miss the odd notification. Well I missed this one. It turns out I was refunded by an alter...

Seller sayes Canada post not accepting...as per Ebay News???

as per message from my Seller on an item that i purchased...Canada post cannot delivery either, we got the news from eBay officially, you can check the eBay news too. I am not sure why Canada post cannot deliver the package now. Please trust I really...

Resolved! What's the best way to handle warehouse damage/flaw with expensive toy?

Bought an expensive toy/doll and it arrived quickly - but the face of the toy has a 1 cm slash/cut on the nose of the doll. It's pretty noticeable to me, but I could see how it could maybe have gone unnoticed by someone packing it up. I am not sure i...

Why does it take so long for E-Bay to get involed with a disputed issue of item "NEVER RECEIVE" 6-Mo

To: E-Bay: Todays Date: June/05/2020 to: Resolution CenterTo whom it may concern: Please past this Message on to someone who can make Policy change.Whoops: there’s been a hiccup in the system, “Yes I Know” That’s as far as any message gets.Back to sq...

Aggrivated

I will NEVER be buying seeds again on eBay.I ordered hundreds of seeds from different sellers, less than half of them are labeled, sellers are begging me to leave feedback, which is impossible. EBay is telling me i have to leave feedback.No way to co...

do not buy from sellers that use UPS - tracking # system is ???

During this global pandemic situation, I avoid buying from US and China. So I think that within Canada, shipment is OK. My experience with Amazon is very OK, still the same as if there is no pandemic, same with some other e-business supplier In fact ...

Help with determining where I stand. dispute over return shipping charges results in full refund

Hi everyone.I will try to sum this up in bullet points to keep it as short as possible. 1. I'm in Canada, Seller in US.2. Ships me wrong product and I request refund.3. Seller accepts and initiates return process. Then claims he cant create a shippin...

Resolved! Global Shipping Canada Post Nightmare

Of course, the one item I would like isn't on Amazon so I'm forced to shop eBay for one item.I give my physical address thinking like any other international shipping service it would arrive from DHL or other postal means of course Ebay's Global Ship...

Returns and MBG when item shipped by sea carrier

Hello all, Seeking information from ebay members on a particular issue here. I purchased an item on april 14th from a shop in Australia, item was to be ship to Canada via regular shipping (air freight). My expected delivery dates were from April 20th...

Resolved! refunds

I ordered 2 units paid for 2 units with my visa when my order arrived there was only 1 unit the seller has agreed to refund me the cost of 1 unit as he was out of stock How does he refund me thru ebay or thru my visa

'We have sent you an email requesting further information to allow us to investigate your claim'

Ebay put my case on hold and said they would send me an email with documentation but I didn't get the email yet? All I got was a "Feedback about customer" service email.. How long does it take to get that email if anyone may know?

Resolved! Any recourse when a seller leaves false negative feedback (as a positive feedback item)?

I have this ongoing issue which I have posted about previously. Basically I won several items from a US based seller. Paid for them, and then suddenly the seller attempted to cancel because I 'lived in a country that they don't ship to'. (The listing...

Something I'm discovering: A new pet peeve

So if one orders DVDs or Blu rays from a seller that are extremely cheap, and the condition says "Like New" and what comes in the mail (and it's not damaged from the Post office) is nothing close to like new, how does one deal with it? Keep in mind t...