eBay

mryu36 · ‎06-12-2020

Hi - I purchased an item from ebay (first time) as a guest. When it arrived it did not match the seller's description (missing items). I tried following ebay's guidelines for reporting an issue with the item but when I click on the 'view order details' link as per the instructions from ebay , the link is broken so i cannot proceed to report the issue. I cannot find any way of contacting ebay itself.

What can I do?

pjcdn2005 · ‎06-12-2020

When you click on order details are you signed out of your eBay ID?

ypdc_dennis · ‎06-12-2020

@mryu36 wrote:
What can I do?

tyler@ebay

reallynicestamps · ‎06-12-2020

The eBay Resolution Centre is at the bottom of this page.

Is that what you mean by "I tried following ebay's guidelines for reporting an issue with the item "?

You have 30 days from delivery to open a Dispute.

If you have done the usual clean up (toss cookies, etc) and it didn't work on a new try, you should know that you are also covered by Paypal's Buyer Protection if you bought through them and by the Chargeback provisions of the credit card you used.

PP allows 180 days from payment for Disputes.

Card policies differ.

BTW- if you did use PP to anonymize your payment, the eBay transaction number should be on that invoice, too.

mcrlmn · ‎06-12-2020

Because "it did not match the seller's description", go to the Resolution Centre, select, "I received an item that does not match the seller's description", and follow the directions.

The seller is responsible for the cost of return shipping with tracking.

If you feel inclined to leave feedback, be civil and to the point.

tyler@ebay · ‎06-15-2020

Thanks for the tag @ypdc_dennis! Guest accounts can be particularly headache-y because of the way they interact with things if they ever get 'confirmed' into a full account. A guest-account purchase is seen as separate from the confirmed account's activities and is kept, for lack of a better explanation, in an invisible profile attached to the confirmed account.

Hi @mryu36 - typically you should be able to open a return with the access code send to the email provided when you completed the guest-checkout. However, is this the account you purchased with as a guest? If so, it's been confirmed into a 'full account' - this means that the guest links won't work at this point.

You have a few options:

You can contact CS who can find the purchase and work to open a return request for you. Truthfully, that can take time and several contacts since you'd be unable to view the return request since it's opened on that 'invisible profile' attached to your confirmed account.

The other option is one I don't like suggesting frequently - that would be to consider contacting PayPal to open a return dispute. If you didn't check out with PayPal you could also consider opening a request with the financial processor or institution you did use.

Thanks!

Tyler,

reallynicestamps · ‎06-15-2020

To clarify about non-eBay recourse.

You have 180 days from payment to open a Not As Described dispute on Paypal. The PP Resolution Centre is at the top of your PP account page under Tools.

The first suggestion is to contact the seller . All you want from him is return shipping and/or a refund. (Return shipping from non-Canadian addresses is tricky, but possible.)

If you don't get that promptly, ask PP to step in and escalate to a Claim.

Bad news, PP insists that the buyer pay for return shipping with tracking. This will cost you over $10 minimum depending on where the returned purchase is going.

When the tracking shows delivery, you will be refunded.

In addition you are covered by the credit card you used, or which backs your PP account. The 1-800 number on the back is your entry point here. Card policies differ, so be ready with dates, currencies, transaction numbers etc.