Never reply to emails that ask for personal information.
Email is a risky way to send your personal information - especially financial or other sensitive information. You can help protect your identity by refusing to give personal information (such as Social Insurance Numbers, credit card numbers and account passwords) via email and by never downloading email attachments that are sent from someone you do not know.
eBay and PayPal will not ask you for personal information in an email. If we need you to update your personal information or your credit card has expired, we will ask you to log into your account and we will message you there. If you haven't updated your credit card number, for example we will ask you to visit my eBay and enter your new credit card information in the Account section. We will not provide a link to that page, but we will give you the steps to get there.
Make sure when there is a link in the email, you are going where you think you are going. Sometimes, the clever criminals make it look like the eBay URL by creating a hyperlink. If you right click on a hyperlink, and look at its properties you will see that it is taking you somewhere else. Try it out below...
www.ebay.ca
Doesn't take you where you thought you were going, does it! But if you right click on the link and look at the properties, you can see where I was really sending you!