Forum Posts

Items are sold but not showing up in the sold column and I receive no emails.

Sold three items this morning and the items are not showing up in the sold column. Instead they are in the unsold column showing as being sold. I've also received no emails stating the items were sold though clearly they have been with multiple bids ...

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The feedback I left for a seller isn't there?

Does a seller who chooses to sell during a time when mail is slow, and who chooses to use GSP have a right to exempt themself from honouring the eBay money back guarantee for receiving your item in a reasonable time? One would think not! And, if a se...

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Screenshot request: Shipping Calculator/Shippo price discrepancies

Hi everyone - The Shipping team has requested some screenshots of the calculator or anywhere you're seeing pricing discrepancies/lack of surcharge so they can provide direct examples to the Product team. Tagging @pjcdn2005 & @flyhooks4less who have m...

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Markdown Sale not working

Has anyone had any issues with their markdown sale not working. All of my listings which have a markdown sale is now showing regular price. When I go into manage promotions they are still showing active but the sale prices are not showing. I am suppo...

What EBAY region is Canada in?

Seller Hub shows me in "Global". Seller Dashboard shows me in "US". Performance rules and my results are different for each region, so I'd really like to know.

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In one of my listing there is notes: This seller is currently away, and is not processing orders at

Just accidentally I found Ebay notes in my listing : This seller is currently away, and is not processing orders at this time. You can add this item to your watch list to purchase later. I'm very surprised - I never was away! I do not see my listing ...

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Unable to accept Offer

Hello all, I have received offers today on five different items. I have attempted to accept the offers, and I keep getting an Error Message saying that something is wrong, and I am unable to accept the offer. There has been no notification that the o...

Shipping

Can’t ship.When I click print label I get “it’s not you it’s us”. Never had any problems before. My customers are still waiting for me to ship. What can I do?

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Bulk Selling Inventory Problems

About 20 times in the last month, Buyers have purchased stock from me...THAT I DON'T HAVE!When products are purchased, it appears that the true count of my inventory is wrong after the sale.The purchased products are sometimes not subtracted from amo...

Resolved! my lists

drop down menu under watched items list stopped working, if it does show lists do not change when clicked. also no new saved searches being emailed

New pages not staying loaded in FF

While browsing the site, pages load but then are immediately blanked. I keep hitting refresh and sometimes the page will stay loaded. I am using the new FF v. 77.0.1 but this has been happening for the past month or more. No other changes have been m...

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Ebay Return Item Error

tyler@ebay or whom it may concern: I tried to return an item through eBay's return item option. Item was being returned for not matching photo and description and this is what I given: Access DeniedYou don't have permission to access "http://www.ebay...