Community & eBay Site Issues

100% rating on a buyer question

How does this person get 100% rating when 2 out of 5 reviews are negative - which means the remaining 5 are probably fake as well.

Can't upload photo of purchase to buyers anymore

There was an ebay update on my phone. When I try to upload a photo it says "photo permissions - in order to select photos, please allow photo access for this app in settings" You click the settings button and it takes you to the ebay section and ther...

Resolved! Problems with Seller Hub display

Hi All, I have noticed various seller hub display issues today, web pages not displaying properly. Is any one else seeing similar issues?

Keeps asking for password when I go to list an item

I have not seen this before. I am logged into Ebay and am trying to list an item. All links and buttons seem to be operating normally. Except, when I hit a link to any sell an item page I keep getting asked for my password. I enter it and it is accep...

The feedback I left for a seller isn't there?

Does a seller who chooses to sell during a time when mail is slow, and who chooses to use GSP have a right to exempt themself from honouring the eBay money back guarantee for receiving your item in a reasonable time? One would think not! And, if a se...

Screenshot request: Shipping Calculator/Shippo price discrepancies

Hi everyone - The Shipping team has requested some screenshots of the calculator or anywhere you're seeing pricing discrepancies/lack of surcharge so they can provide direct examples to the Product team. Tagging @pjcdn2005 & @flyhooks4less who have m...

UPDATE - RESOLVED - TECH ISSUE: Unable to access certain site features (Purchase History, My eBay)

Hi everyone - I just found out that there's currently a tech issue impacting different aspects of the site - most commonly Purchase History, Watchlists and My eBay in general. Just wanted to let you know we're aware and working on a fix. Thanks! Upda...

Item not received case 2020 Holiday less then estimated time

Hello Sellers! What a year we have had. About 2 weeks ago a case was opened up by Paypal (the buyer claims) that he has not yet received the item. This case was opened 2 weeks before the estimated day and it was coming from Canada going to Italy. I a...

Markdown Sale not working

Has anyone had any issues with their markdown sale not working. All of my listings which have a markdown sale is now showing regular price. When I go into manage promotions they are still showing active but the sale prices are not showing. I am suppo...

sellers have dissappeared

wondering about ebay.ca, seems as if many of the sellers including my saved sellers no longer show up on my searches. anyone else find this??

Ebay Canada has Sellers selling items that may not be shipped to Canada ?

Why is Ebay Canada allowing Sellers to list their products on Ebay Canada if they "may not ship to Canada " ? If they don't, won't, can't or unable to ship to Canada, what are they doing trying to sell items on Ebay Canada ? Are Canadians supposed to...

What EBAY region is Canada in?

Seller Hub shows me in "Global". Seller Dashboard shows me in "US". Performance rules and my results are different for each region, so I'd really like to know.

ebay Technical issue - Sold items not showing up in Awaiting Payment / Shipment

I just sold multiple items tonight, whereby they simply just disappeared. Finally after some additional investigation, I found the items in the "ended" feature as 'Not re-listed' and 'unsold"?????? After contacting ebay support, they mentioned they a...

captcha / recaptcha ruining the entire experience

How do I get rid of this stupid recaptcha/captcha garbage??????? I have all google ip's blocked (as it is an immoral company) and now I cannot log into ebay without telling google about it. This is a violation of privacy rules in Europe and Canada. A...

Error message with combined invoicing!

Ebay seems to have a lot of issues with invoicing. Two main problems:- Since yesterday 06/25 it has been impossible to make combined invoices, the following message is always displayed: There is some technical error, please try after sometime. At the...

Problems with Order page

I have noticed a major problem with the orders page today. This makes trying to fill my orders rather difficult!

In Advanced Search (desk computer) my location (store) is wrong!

I was surprised I do not have traffic in my store (with promo in every items, Markdown etc) and already pay more for store then my profit is now - I tried to see my items in search, Advanced Search - no any of my items in list! I found in Advanced Se...

In one of my listing there is notes: This seller is currently away, and is not processing orders at

Just accidentally I found Ebay notes in my listing : This seller is currently away, and is not processing orders at this time. You can add this item to your watch list to purchase later. I'm very surprised - I never was away! I do not see my listing ...

Unable to accept Offer

Hello all, I have received offers today on five different items. I have attempted to accept the offers, and I keep getting an Error Message saying that something is wrong, and I am unable to accept the offer. There has been no notification that the o...

Shipping

Can’t ship.When I click print label I get “it’s not you it’s us”. Never had any problems before. My customers are still waiting for me to ship. What can I do?

Bulk Selling Inventory Problems

About 20 times in the last month, Buyers have purchased stock from me...THAT I DON'T HAVE!When products are purchased, it appears that the true count of my inventory is wrong after the sale.The purchased products are sometimes not subtracted from amo...

Resolved! my lists

drop down menu under watched items list stopped working, if it does show lists do not change when clicked. also no new saved searches being emailed

New pages not staying loaded in FF

While browsing the site, pages load but then are immediately blanked. I keep hitting refresh and sometimes the page will stay loaded. I am using the new FF v. 77.0.1 but this has been happening for the past month or more. No other changes have been m...

eBay app being discontinued?

Just spoke to an eBay rep (as my app stopped working), and they said that the app is being discontinued effectively immediately. What the hell?!?

Ebay Return Item Error

tyler@ebay or whom it may concern: I tried to return an item through eBay's return item option. Item was being returned for not matching photo and description and this is what I given: Access DeniedYou don't have permission to access "http://www.ebay...

Feedback Points Not Being Counted

I should have over 100 in feedback points but EBAY has not counted my feedback. Why is this happening. I ordered 5 products separately off the same sellor and my points should have gone over 100 but they are still at 97. WHY????

eBay Mobile App PayPal Sign-in Loop

tyler@ebay For a week or so I've been having issues using checkout on the mobile app, where I have two options to pay, my CC and PayPal. If I select PayPal it asks me to sign in. Then it goes right back to the selection process to choose CC or PayPal...

Apple Mail not Loading Watch List Photos

I have been experience a problem with my Apple Mail. I receive daily email notifications of items in my watch list, however the photos are not loading in the message. I do not have problems with other email photos not opening. Any help would be appre...

Suggestions For Watch Category

tyler@ebay Hey Tyler, just wondering if you could pass on some brief suggestions. When listing in the watches category, it always asks for UPC and MPN, and flags the listing if it's not there. I sell almost 99% used items which have no boxes/paperwor...

Chrome Sign In Fails

For the past several days, when I try to log in via Chrome (current build 79) on Windows 10 (latest update), I get the following message: "We ran into a problem. Please try again later." I tried resetting my password. No joy. I tried clearing the cac...