Americans saying they can't pay for item.

[canadian.tree]

So I am selling headsets to USA and Canada I have shipping set to Canada and US you can even choose US . I've noticed this after the 2'nd american bought it and they are asking me for final price so they can pay because eBay is saying that I don't ship to the United States when they try to pay. I have no problems with this for any other item.

[canadian.tree]

Just read the post under mine probably should of read before posting this. 

[pierrelebel]

I checked the listing  272029786422

The problem is directly related to the measurements (or weight) you use in that listing.

The Canada Post standards for Expedited are different between shipping within Canada and shipping to the USA.

Adjust your measurements to meet the CP standards for USA and that should solve the problem,

[canadian.tree]

pierrelebel.. I think I figured it out . I have not really looked into the new shipping policies 

under international shipping 

under Additional ship to locations - buyers contact for costs

I have USA checked off while I had them checked off also for calculated shipping. 

But I try to uncheck it and it says I can`t do this because it matches another policy ... So I did not figure it out. 

[canadian.tree]

also not sure about dimensions It`s a 26 cm x 26 cm x 16 cm

.9kg As expedited what dimensions do I need.

[femmefan1946]

pocomocomputing posted this to another thread about shipping.

It may help.

Re: Invalid Postal/Zip Code - Can not ship to address - Buyer can not complete payment[ Edited ]

Options

in reply to tosports2bk1

‎11-05-2015 06:40 PM - edited ‎11-05-2015 06:41 PM

Most of your issues are by misunderstanding how to set up the shipping options on eBay.ca for the shipping calculator. You need to know and understand the minimum and maximum dimensions and weight for each Canad Post shipping service you use as well as what countries are served by those options. The eBay Sell Your Item form does minimal if any checking for you when you enter the data and services. However, once listed, the listing checks and will show messages like Shipping cannot be calculated with no hint as to what was wrong.

One big issue is with Expedited Parcel Canada and USA. EP Canada has a minimum dimensions of 10 x 7 x 0.1 cm while EP USA has a minimum dimensions of 21 x 14 x 0.5 cm.

So if an item is 20x10x5 cm and you entered those dimensions, the Sell Your Item listing form will accept it since it is okay for the domestic EP Canada shipping option but no error message for EP USA as your USA International shipping option. You submit the listing and think all is okay. You check the listing and shipping options and enter Canada with a Postal Code and it works. Do the same test and change the country to USA and a zip code and it shows a shipping error message. Why? Because the dimensions are too small for EP USA.

Another issue is what countries the shipping service you use are valid. For example, Tracked Packet is only available for 25 countries or so. Other countries will show shipping cannot be calculated to that country.

If you use Xpresspost, it is available to a lot of countries but not to 3rd world countries. So you get shipping cannot be calculated error. For countries that do not have Xpresspost available, International Parcel Air is offered by Canada Post.

[femmefan1946]

Most of your issues are by misunderstanding how to set up the shipping options on eBay.ca for the shipping calculator. You need to know and understand the minimum and maximum dimensions and weight for each Canad Post shipping service you use as well as what countries are served by those options. The eBay Sell Your Item form does minimal if any checking for you when you enter the data and services. However, once listed, the listing checks and will show messages like Shipping cannot be calculated with no hint as to what was wrong.

One big issue is with Expedited Parcel Canada and USA. EP Canada has a minimum dimensions of 10 x 7 x 0.1 cm while EP USA has a minimum dimensions of 21 x 14 x 0.5 cm.

So if an item is 20x10x5 cm and you entered those dimensions, the Sell Your Item listing form will accept it since it is okay for the domestic EP Canada shipping option but no error message for EP USA as your USA International shipping option. You submit the listing and think all is okay. You check the listing and shipping options and enter Canada with a Postal Code and it works. Do the same test and change the country to USA and a zip code and it shows a shipping error message. Why? Because the dimensions are too small for EP USA.

Another issue is what countries the shipping service you use are valid. For example, Tracked Packet is only available for 25 countries or so. Other countries will show shipping cannot be calculated to that country.

If you use Xpresspost, it is available to a lot of countries but not to 3rd world countries. So you get shipping cannot be calculated error. For countries that do not have Xpresspost available, International Parcel Air is offered by Canada Post.