eBay

winner188 · ‎01-20-2018

I received a neutral feedback due to shipping delays due to bad weather. Buyer stated in feedback item was three days late.
I can see in the tracking where the delay occurred where the Ferry wasn't running due to bad weather.

How do I remove this neutral feedback or should I leave it alone.

momcqueen · ‎01-20-2018

You can try calling Customer Service for a Feedback Specialist but you’d need online proof to show the ferry wasn’t running.

Also, eBay.com offered certain protection during that recent Maritime storm but there were conditions to it.

If the feedback is allowed to stand, you can leave a follow-up stating you were unable to ship due to inclement weather.

edubb101 · ‎01-20-2018

I would just leave it and use the reply to feedback left option to explain why the delay occured.

Something like "the delay was caused due to bad weather...."

momcqueen · ‎01-20-2018

More on seller protection and that storm: https://www.ecommercebytes.com/2018/01/04/ebay-extends-protection-sellers-impacted-winter-storm-sout...

momcqueen · ‎01-20-2018

You might be able to parlay that into your situation. Unless you're located on the West Coast, I didn't look.

pjcdn2005 · ‎01-20-2018

You could also explain the delay to the buyer and ask if they would be willing to revise the feedback. If they were, you would send them a feedback revision request.

If it was me, I would more than likely just reply to the neutral with something like purchased Jan 4, shipped Jan. 5, delay due to winter storm...or something like that.

Anonymous · ‎01-20-2018

I don't think you can revise the neutral feedback only negative feedback.

femmefan1946 · ‎01-20-2018

For your actual selling account feedback is meaningless to eBay.

EBay finally noticed that only about 40% of transactions got any FB (and I suspect that most of that was left by sellers).

Neutral FB does not affect your FB percentage which is all that most buyers look at. And they misunderstand it, since many buyers cheerfully give money to sellers with 97% or even 95% FB.

It does have a public relations effect with the few who actually look at the numbers, and possibly the even fewer who read the HB.

You can if you want to draw attention to the neutral, add a calm and factual Response. You can do so indefinitely. It doesn't even have to be positive.

But frankly, if eBay won't remove it, I'd move on.

momcqueen · ‎01-20-2018

I can see you're on the East Coast and that this transaction took place in the midst of that massive storm earlier this month. Did you still manage to ship the order within your stated handling time? If so, the neutral is invalid comment so far as I am concerned. The neutral was left for that headrest that sold Jan 4 and you have a one-day handling time on it. Did you meet that handling time? This was also smack in the middle of that weather bomb and ebay.com has offered protection to its sellers (see my link earlier in the thread) so why not sellers on ebay.ca similarly affected by the same storm?

If this were me, and I like to fight the good fight where others (will perhaps wisely) admit defeat, I'd call Customer Service and speak to people until I got satisfaction. If no satisfaction was to be gained from speaking with the Feedback Specialists, I'd talk to tyler at the ebay Weekly Chat. For serious. You bet I would not let this drop until everyone with skin in the game had heard from me about it.

My advice is based on the assumption, however, that you shipped within your stated handling time. Without that pillar on which to stand, your argument weakens to the should-haves that ebay.ca did not announce as similar protection for its sellers.

Also, you could perhaps explain all this to your buyer and ask for a Feedback Revision. That is, assuming that Feedback Revisions apply to Neutrals as well as Negatives. I know that a false positive or otherwise weird statement left by a buyer is ineligible for that process.