Seller Central

New Promo Dec 28 to Jan 1 USA only by invite

right now: 50 FREE auction-style or fixed priced listings Start Date * End DateCreate 50 extra Auction or Fixed Price listings for free! Includes Buy It Now. Learn MoreDec 28, 2017 5:17:13 AM Jan 1, 2018 11:59:59 PM

How to cancel a purchase outside your offered shipping destinations.

Occasionally I have a buyer purchase an item who was not included in my shipping destinations.How does this happen?How can I avoid this in the future?How to cancel and what message do I send to the buyer.I recently had a sale with a customer with a R...

WWYD? Shipping from BC to QC

Today a person bought 9 CD's from me and paid $27 in shipping. I live in BC and they are in QC. I will be refunding to the buyer the difference. I did send him an email but if I don't hear back? What would you do, see rates below. Using Chit Chat I c...

Resolved! How to view your own listings as if a U.S. buyer.

I would like to view my listings on EBay as if I were located in the U.S. and as a potential buyer.

About Shipping Tracked Packages via Red Letter Box

In the past I've had problems with scans when I dropped packages in the Red Box and I'm wondering if others have had problems as well. It's neither here nor there because once it's picked up the PO has no way of knowing where packages were mailed fro...

So. Registered Mail. Incoming from Italy and Germany no-shows.....

I suspected from what I've read on the boards that registered mail from Asia is delayed on top of the fact it is untraceable inside Canada. Does that delay include other countries such as Germany and Italy? Two personal packages -- both Christmas gif...

Strange Return, Buyer stopped communicating, eBay closed case

So I have this buyer that had an issue with a phone, decided to return it. I provided a link to a label via Canada Post as I have a return policy. I get zero communication from buyer, then all of a sudden, they open a case on eBay. I upload a new lab...

Gave Buyer full refund, then buyer turned around and sold it again? Any recourse

I listed and item and used eBay's prefilled information unsing the UPC code. Buyer purchased, item shipped, buyer recieved, buye r emailed saying item was not as decribed. Turns out the picture on the prefilled infotmation from eBay was incorrect and...

Resolved! Is Paypal the best option for sellers for collecting payments automatically?

Hi, I've been selling a few items on ebay.com with "free shipping" and Paypal charged me around 4.1% fees. And now the money is in USD so I still don't know if they are gonna charge me another fee to convert it into CAD. Have any one of you tried ano...

Merry Christmas

Merry Christmas to all of you, I hope you had a great year, all the best for an even better New Year!

Resolved! Missing options on new listing form on ebay.ca?

Hi! Another beginner question... Never thought eBay would be so complicated before starting this! When I create a new listing on ebay.ca, there are much less options to choose from than when I create a new listing on ebay.com... Is there any way I ca...

Buyer requested an unreasonable SNAD return, what would happen if I don't want to accept?

Hello All, recently I sold an used backpack to a buyer located in South Korea. Before I accept his offer, I urged him to ask and review the condition of the item he was buying. It all went okay until he received the item, he pointed out one sign of w...

GST Number

I have been selling off some of my items but have sold very little since July. I have been sending in zero's in sales on the report when I filed at the end of each month. My sales have been less than 20.00 each month since then & with all of my regul...

Feedback Received: Leave As it Stands or Draw Attention to it with a Follow-up?

Opinions, please. I know a hustle when I hear one, and this buyer's idea of a 'major packaging problem' was that she improperly peeled her foil minifigure packages from the ebay-branded shipping supply sticker that held them to her packing slip; ther...

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Final fee in Computer / Table Networking Category for STORE 6% or 4%

I noticed that i am hit with a 6% final fee for ALL items that i'm selling in Computer/Tablet Networking .. Toner cartridges. But according to Ebay fee schedule for STORE, it's supposed to be 4%. Anyone having a store and selling things in that categ...

Since when the eBay Return policy was change?

Hi there Since when ebay automatic accept return request????????Just happened to me .Im very upset that they are changing things over night.Please help

New Listing Promo Dec 19 to 23 List free 200 auction or fixed

Before you get excited, its by invitation only and most likely only for USA residents. As us Canadians are being told Ebay only gives out promos when it benefits them not us. Meanwhile the USA has been getting promos all along and we CDNs don't. Ebay...

Resolved! Customer service its asking me to communicate with the buyer thru the personal phone of the buyer ?

I had return request opened since 23 November .There isnt way to communicate with the buyer .All the messages are failing somewhere and eBay isnt able to fix the issue from the day first i provided the return shipping label i cant get my item .On oth...

Resolved! Can you tell me what "a refaire" means?

I was just wondering as a buyer put that in my feedback. Google translate says "to redo" but that doesn't make sense.

INR on post-deadline purchases

@tyler and a buyer is able to open an Item not Received request the day after the latest estimated delivery date. If escalated, cases are adjudicated using the same rules regardless of the seller's country of origin. As usual, I missed the Weekly Cha...

Resolved! cancel item not availablewhen an item is available to sell after the order is cancel?

Hi,A buyer bought many copies of many items but didn't want as much copies anymore so he ask me to cancel the orders so he can buy the right amount.Now the orders are cancel but the item is still considered sold by Ebay so the buyer cannot buy them.H...

Resolved! EBay is stealing from us!

If you sell in US $, watch out your invoices VERY closely! When an item is refunded, the Final Value Fees credited are NOT the same you first paid. November 6, buyer bought a script. Final Value Fees: C $4.75.I refunded her today, because the script ...

Change to Store Name: How Long Does it Take to 'Register' With All Aspects of ebay?

As part of my long-term business strategy, I've changed the name of my store on ebay to align with elsewhere. It's a simple step, the store name change, but I'm wondering how long it takes to 'register' with all aspects of ebay including the store li...

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Resolved! Lol, two nice Canadians and we both need your help with a transaction conundrum

So I just conducted a nice normal transaction with another Canadian, nothing shady, I promise. However we figured out how to get it to him by Christmas with Priority Post and in our rush, he paid for the item, chose the shipping I had available witho...

Wow the PAYPAL to my bank account is same day service.....

Normally as long as I do the withdrawal in the morning, it's in my account the same day in the afternoon.... (TD is my bank) I was surprised it was same day service today, it seems the sites are very busy......nice to see some things getting better!!...

Hello I have had a misterable Christmas Season, I am not selling anything.

Hello this has been the worst Holiday Season in many years? It is like pulling teeth to get a sale. You almost have to give your jewelry away to get a sale. I am considering putting all my jewelry away and hoping things pick up after Christmas but do...

What's Up With EBay's Search Function?

Have others noticed that the eBay's search function has been really wonky lately when searching within a seller's items or store? There are many anomalies but here is one example. When I search for items and find something I like I usually check out ...

Item Not As Described

The buyer said: "Doesn't match description or photos. These are not an 8 Tall - they were sized wrong."On both tags on the item it says "8 Tall". In addition I took measurements and add them in the description. I'm not sure how else I could have desc...

eBay Returns - Automatically Marked As Shipped?

So I have a buyer who can't get a phone I sold to work, and requested a return. No worries, I create a return waybill. About a day or two later eBay marks it as "sent" yet Canada Post has not received the item yet. I've noticed this as a buyer when r...

" Shipping cost cannot be calculated. Please enter a valid Postal Code."

I've started receiving this message on all of my items when attempting to get a postage rate for a U.S. zip code. My listings have always been set to automatically calculate for Expedited parcel for Canada and the U.S. Buyers have been emailing me as...