eBay

valuestore · ‎08-22-2017

$50 item... An overseas buyer opens a pp claim, immediately escalates it, dispute messages and emails say 'respond by xx" (xx being about 2 weeks ) and another email saying 10 days ect ect.... heres the kicker, less than 36 hours after escalation goes to pp decision, buyer refunded... how is that even a valid system, case opened and closed before had a chance to see it.

If deadlines are over ridden, do I still get a case non resolved strike?

at 0.3% it only takes one to be sent sailing. Sellers beware

dutchman48 · ‎08-22-2017

Did you respond to the Payal claim?

ypdc_dennis · ‎08-22-2017

@valuestore wrote:

If deadlines are over ridden, do I still get a case non resolved strike?
at 0.3% it only takes one to be sent sailing. Sellers beware

PayPal and eBay are separate companies. An eBay case failure counts against you.

It's a bit unclear if a PayPal case failure is still counted for eBay metrics. Check your seller dashboard.

The 0.3% rate only applies when you have 3 or more failed cases. You are allowed a maximum of 2 failed cases per assessment period for TRS status.

...

Do contact PayPal to see why they are not honoring their specified dispute deadlines.

...

When a seller gets a case opened against then, they need to respond as quickly as possible. Communication is key to resolving a dispute.

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valuestore · ‎08-22-2017

Never had the chance, communication was not offered, three options provided, refund, provide tracking, prove already refunded. Thanks, good info - hard to keep up with the changes:) I will update on the outcome of 0.3%

ypdc_dennis · ‎08-22-2017

@valuestore wrote:
Never had the chance, communication was not offered, three options provided, refund, provide tracking, prove already refunded. Thanks, good info - hard to keep up with the changes:) I will update on the outcome of 0.3%

Additional actions;

(1) Put the buyer on your blocked buyer list.

https://pages.ebay.ca/help/sell/manage_bidders_ov.html#block -- click on the "Block bidders or buyers from your listings" link

(2) If 60 days has not passed, then go to the eBay purchase and from the More actions dropdown select Report this buyer and mention their bad lack of communication behaviour.

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pjcdn2005 · ‎08-23-2017

Once it is escalated there is no option for communication. The last case that I had opened on PP was also escalated right away so I asked the rep why that was done. They were vague about it and mentioned that they may do that when the buyer has phoned in about the problem but that didn't sounds quite right.

But in my situation, I had tracking uploaded which showed the item was on the way so PP didn't close the case until the item was delivered and then it was closed in my favour. I did phone them about it though as I was irked it was allowed to be escalated when It had only been a week since the item had been mailed.

We can still get an unresolved claim on both ebay and paypal claims. But if you do get one you should fight it since it wasn't possible for you to respond to the claim before it was escalated.

Here is the info about claims. I'm posting the .com link because it is more up to date but the rules are identical in a situation like this.

http://pages.ebay.com/help/policies/seller-non-performance.html

A case closed without seller resolution is any case the seller is unable to resolve with the buyer prior to the buyer asking us to step in and help with a request, or escalating a case to PayPal for review, and eBay or PayPal determines the seller is responsible.

cooltoycars · ‎08-23-2017

Another nail in the Ebay coffin that is driving sellers off the site!

dutchman48 · ‎08-23-2017

Any one on any site that takes Paypal is subject to the same claim treatment.

It is not Ebay specific.

I had a buyer on my website that purchased Friday, was mailed Friday and opened a claim Monday morning through Paypal for INR.

dutchman48 · ‎08-23-2017

@valuestore wrote:
Never had the chance, communication was not offered, three options provided, refund, provide tracking, prove already refunded. Thanks, good info - hard to keep up with the changes:) I will update on the outcome of 0.3%

So you did not respond to the Paypal claim after escalation?