eBay

gemaddict · ‎10-21-2015

I checked my sellers dashboard as I have been having an unusual amount of problems in the last few weeks. I was quite surprised to find a defect for cancelling an order because I was out of stock. The trouble is I never cancelled anything. This person received their item. I received a negative on it and didn't even bother to ask for a revision as I checked this person's FB left for sellers and out of the 25 FB they left, 8 were negative and 2 neutral. Not a very easy person to please apparently. I was not contacted at all by the buyer. I guarantee satisfaction 100% and will gladly replace or refund no questions. I went ahead and refunded them even though they didn't ask and then promptly blocked them. Who needs buyers like that?

So imagine my surprise when I find this very item, purchased by this same buyer, listed as negative received(which I knew about) and that I had cancelled the order as I didn't have it in stock. I guess eBay hasn't finished inflicting pain quite yet. I do plan on phoning CS yet again but in all honesty I'm beginning to wonder if it is all worth it. Has anyone heard of a mistaken cancelled item defect? Sheesh

momcqueen · ‎10-21-2015

@pjcdn2005 wrote:
And how can a seller get an out-of-stock defect for cancelling a bid before an auction closes because the buyer was from a country they didn't ship to?

You can't get a defect for cancelling a bid before an auction closes even if you cancelled it because you didn't like the buyers eye color.

That is what I thought. The CSR must be mistaken and providing the wrong information to the seller in question. I'm sad to say that I am not at all surprised.

pjcdn2005 · ‎10-21-2015

Hmmm, i might have read something about it one of the weekly boards... I'm not sure .....but I've always assumed that's how it would work anyway. Plus, that's how I read Raphael's post. Perhaps his post is clearer if you ignore the 'yes'.

"On February 20th, everyone's seller status will be adjusted to the appropriate Standards level according to the new defect rules. This means the "old" defects will be replaced with the "new" ones."

So as of Feb 20th we are under the new rules and any defects that we have that fall under those rules will still exist...other defects won't.

momcqueen · ‎10-21-2015

@pjcdn2005 wrote:
Hmmm, i might have read something about it one of the weekly boards... I'm not sure .....but I've always assumed that's how it would work anyway. Plus, that's how I read Raphael's post. Perhaps his post is clearer if you ignore the 'yes'.

"On February 20th, everyone's seller status will be adjusted to the appropriate Standards level according to the new defect rules. This means the "old" defects will be replaced with the "new" ones."

So as of Feb 20th we are under the new rules and any defects that we have that fall under those rules will still exist...other defects won't.

This means the "old" defects will be replaced with the "new" ones."

But what does 'replaced' mean here? Removed? Or retained? Like..... I can interpret this both ways.

gemaddict · ‎10-22-2015

@mjwl2006 wrote:

This means the "old" defects will be replaced with the "new" ones."

But what does 'replaced' mean here? Removed? Or retained? Like..... I can interpret this both ways.

I agree, it's clear as mud.

rose-dee · ‎10-22-2015

@mjwl2006 wrote:
This means the "old" defects will be replaced with the "new" ones."

But what does 'replaced' mean here? Removed? Or retained? Like..... I can interpret this both ways.

Yes, exactly, that was my problem too when I re-read his reply. It almost seemed deliberately vague. We need to ask again.