Declining a Return

[byto253]

I have an item that was sold as No Returns.  Sold it at a very good price, about average 55% of sold comps,  as I wanted to move it.  The buyer has put in a request - "Return reason: Just didn't like it"  No communication, the return request popped up.  Canadian sale. 

ebay options are that I can "Decline the return: Close this return request, and the buyer keeps this item."

I have never done this before so would appreciate knowing if I decline can they turn around and open an INAD case, or leave negative feedback?     

[sapphyres-designer-jewellery]

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@byto253 wrote:

I have an item that was sold as No Returns.  Sold it at a very good price, about average 55% of sold comps,  as I wanted to move it.  The buyer has put in a request - "Return reason: Just didn't like it"  No communication, the return request popped up.  Canadian sale. 

ebay options are that I can "Decline the return: Close this return request, and the buyer keeps this item."

I have never done this before so would appreciate knowing if I decline can they turn around and open an INAD case, or leave negative feedback?     

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I'm not 100% sure, but I think they can only do one return request, and the reason they choose the first time is the reason it is.

They can leave feedback. You only get that protection if they file an INAD, you fight it and win (or you win an INR). Then FB would be scrubbed. If you decline the return he's allowed to complain he isn't happy with how his transaction was handled.

He can also go to his credit card company and file an INAD there, so while he might not be able to do it again on eBay, he's not precluded from filing an INAD with them.

C.

[dobo5250]

Just accept the refund  to be sent or send return label  the ding you get from ebay is not worth the effort to fight what you will for sure lose you will lose in the long run every time 

[reallynicestamps]

I accept returns, so I very rarely have them , but I think that the buyer's reason means they are required to pay for return shipping.

(You could still be out the original shipping.)

Tell them to return it for a refund.

When you get it back, relist and resell.

Don't argue. Hammers exist.

[byto253]

@reallynicestamps  @dobo5250  It is not an INAD, regular return request on their dime. Understand the advice and I normally accept return requests so don't know what the buyers/returners options are if I don't accept it the return.   Can they still leave feedback since the ended up buying it even if they did not want it?  Can they turn around and open an INAD if the return is denied?  Just looking for some info. 

 It was sold as no returns but I know that does not amount to much, other than giving me the option to decline.   

[byto253]

So if a return is denied, it is a complete sale and feedback can be left.  Not sure about opening an INAD though.

[reallynicestamps]

The buyer doesn't want it.

Get it back while it is still saleable.

[verymerryvintage01]

I had someone open a return. I messaged them and let them know that the only refund they would receive would be the listed price paid for the item, at the time of purchase, minus a $4 restocking fee. In my listings, I toggle that  "buyer pays return shipping" as well. I am not sure if this applies to all return scenarios but it is an option for you. 

You could just say, "Sorry to hear you have changed you mind. I am reaching out to let you know that this item has "no returns" specified. I am willing to have the item returned under the following conditions. If you still wish to return this item, the refund amount to you, will only be the listed price paid of the item, minus a $4 restocking fee and you are responsible for the return shipping cost. If the item returns to me in the same condition as sent(usually items are fine), then the mentioned refund amount will be refunded to you. Please reach out and let me know if you would still like to proceed. Regards, (your sign off name)"

You can fill in specific $ amounts catered to the item but you get the idea. Hopefully this helps. Cheers.

[byto253]

I was interested in knowing what the buyer options were if you declined a return, and did some more googling around and from what I have read on other forum threads it just reverts back it being a normal transaction with the buyer leaving feedback and able to file an INAD.   Good to know.   I have never declined a return so it looks like I will not be breaking from record. 

If anyone has information different than this, please post it up. 

[doc-holmes]

Restocking fees aren't allowed.

[zee-chan-jpn-books]

I'd just accept the return and tell the buyer that they will have to pay for the return shipping themselves, and the refund they'll get is minus the original shipping as well. Write the math out and show them what's the actual refund amount they will get. Usually it would deter them from carrying out the return but if they still did return it in the original condition, then just refund it.

You DON'T want them to file a INAD. That will hurt your account a lot more than just accept the "buyer changed their mind" return.

[john_koenig99]

Sold as is, no returns. Isn't  this clear enough? Buyer's remorse is not an excuse. 

[byto253]

Unfortunately, after declining the buyer can still file an INAD and leave negative feedback.  I ended up taking the return and will see if it actually gets done - I think the buyer is going to be surprised at the cost to return it.   

[transtraders]

This may be Off Topic, I apoligize if so.

I just had a buyer who wanted to return an item. I don't offer or accept returns in general. They were very nice and offered to send the item back. So I agreed. Next day they messaged me with a quote from UPS for $64!!!!!

I told them to forget it, and refunded them the item price.

Sometimes Its just not worth the headache to try a teach people how to use USPS.

[byto253]

Was there a problem with the item?  If not it is buyer's regret and they are responsible for return shipping, not you.  In this case I would have directed them to USPS to get a quote as that would likely be much cheaper for them. The best thing to do if it is a buyer initiated return is to have them put in a request for a return, then you accept it and they MUST send it back to you with tracking in order to get refunded after the item is delivered back. 

If there was a problem with the item, then you are responsible for return shipping and can look around for the cheapest way such as a USPS label through Shippo.  

It sounds like they found the most expensive shipping possible as they didn't think they had to pay it.