eBay

mycanadastore09 · ‎12-31-2023

"1st time scammed on Ebay by Buyer claiming "not as described" & gaining the system" . . .

Just want to put a warning out there to Sellers who have been through this, as well as getting negative feedback, my 1st time with that as well & say that because of this experience, I have had to both report & block this Buyer.

I did everyone possible to avoid this, an Ebay Agent also confirmed that my ad met Ebay standards, but some buyers continue to abuse the Ebay refund policy, in this case, the Buyer got a full refund & kept my 2-Coach belts & then ruined my 100% positive feedback score by leaving false negative feedback, thereby lowering my feedback score to only 80% ! I was able to have the negative feedback removed, because Ebay stated it wasn't my fault, but the 'Red' negative feedback symbol / icon is still present & will be for another year.

Happy New Year everyone !

pjcdn2005 · ‎12-31-2023

A little more information from you on how everything happened would be great. Normally when a buyer files an item not received claim the seller has the option of accepting the return and paying for return shipping or of refunding without a return. If the seller refuses to do either and ebay steps in, they almost always side with the buyer as they have no way of proving whether or not the item was as the seller described. In those cases, the seller also gets an unresolved claim defect on their seller performance level as ebay wants sellers to settle problems on their own.

It is almost always better to accept the return and refund once the item has been received back. In some cases you can appeal the decision at that point and you may or may not get a courtesy refund from ebay but once they step in before a refund. But at least the seller has their item back. The system isn't always fair but that is the way it generally works.

A no return policy on ebay means that the seller does not have to accept a return if a buyer changed their mind, found a better price...reasons that are considered buyers remorse. But if they open a return for a reason that makes the item not as described, ebay expects sellers to handle the claim and refund or accept a return and then refund.

femmefan1946 · ‎12-31-2023

Buyer reports Not As Described.

Seller demands return - whether the Seller has a No Returns policy or not.

Buyer does not return purchase.

Seller does not refund.

Buyer opens Not As Described Claim.

EBay instructs Seller to send return shipping.

Seller sends return shipping.

Seller refunds when item is received.

OR

Buyer does not return purchase

Seller does not refund

OR

Seller does not send return shipping

EBay refunds buyer
Buyer keeps/trashes/donates disputed item.

Which scenario did you follow?

byto253 · ‎01-01-2024

Amazon has trained the masses well to just say there is whatever kind of problem and get a return paid for. Not sure what happened in this case where the buyer did not have to return the item before getting refunded. Perhaps disputing the return and deadline dates slipped by???

brettjet38 · ‎01-01-2024

As you did not mention anything about the items (Two Belts) that you sold or what transpired between you and the buyer and what the issue was, there is nothing to offer you other than a few observations and the rules that apply to EVERYONE on eBay & that you agreed too when you joined the club, 2007 btw...

Your options for responding to a return request

Your options for responding to a buyer's request depend on the reason they're returning the item and the return policy you stated in your listing.

The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description

If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.

If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back.

Here are your response options:

Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost. You'll also be responsible for covering return shipping costs. If the item is returned used or damaged, you may qualify to deduct an amount from the buyer's refund to cover the loss in the item's value.

How to accept a return

Give a full refund: You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. This is a good option for low-value items.

How to issue a refund

Offer a partial refund: You'll issue a partial refund to the buyer, and they'll keep the item. This can be useful when the buyer isn't completely satisfied with their purchase. For example, if an item arrived with a minor scratch, but the buyer is happy to keep it.

How to issue a partial refund

Send the buyer a message: If you have any questions regarding the buyer's request, you can contact them directly.

How to send the buyer a message

Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return.

How to offer a replacement or exchange

If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help.

If we step in to help, we may ask the buyer to return the item to you. If the item is returned used or damaged, you will no longer be able to deduct from the buyer's refund to cover the loss in value.

https://www.ebay.ca/help/selling/managing-returns-refunds/handling-return-requests?id=4115

As for the FALSE positive Feedback you left for your Buyer, you might want to read those RULES, also

Leaving conflicting feedback and comments is not allowed. Feedback should only be related to the transaction.

To help protect our members, we have rules to make sure feedback can't be misused.

What is the policy?

Any misuse of feedback is not allowed. Feedback comments should be consistent with the rating given to describe the overall experience. Positive feedback should accompany a positive transaction rating, and negative feedback should accompany a negative transaction rating. For example:

Sellers must not leave buyers a negative comment with a positive transaction rating
Buyers must not leave sellers a negative comment with a positive transaction rating unless they contacted the seller beforehand and the seller was not able to resolve the buyer’s concern

Follow-up or reply comments must also match the overall rating and can't be used to change a rating.

Feedback content should only be related to the transaction. We don't allow:

Expressing opinions on any political, religious, or social issues
Any links, URLS, or other content encouraging sales outside of eBay
Any implied or explicit threats or intimidation
The publishing of any personally identifiable information
Any inappropriate or offensive content
Any infringement of third-party rights
Any references to investigations

Any pictures left in feedback must accurately represent the item purchased and must follow our policies, including the Offensive materials policy, the Adult items policy, and the Illegal explicit content policy.

Activity on eBay is required to:

Follow all applicable laws
Respect the rights of third parties
Follow the eBay User Agreement
Follow this eBay policy

If activity doesn’t meet these requirements, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: administratively ending listings or cancelling transactions, hiding or lowering the placement of listings in search results, lowering seller rating, restricting buying or selling, forfeiture of fees, loss of buyer or seller protections, restricting access to member communication and rating tools, removing feedback, and account suspension.