@cumos55 wrote:
Product reviews... as noted by eBay
http://pages.ebay.ca/sellerinformation/news/sprupd16/product-reviews.html#tab=whats-new
Is this what you are referring to?
Yes, cumos, thanks.
I had read this information previously and it is quite thorough, but I still can't find the answer to how they associate a product review(s) with a specific listing For instance, I could state Long-Lash Mascara (Black) New in Box, with a drug-store brand name and a UPC, neither of which show up in the eBay catalogue. Yet, there they are -- product ratings for mascaras of various types, sizes and brands (e.g. Smashbox, Estee Lauder) and, worse yet, sometimes with no mention of the brand so that a buyer who might give these ratings a cursory glance would immediately assume they are talking about the item I am selling. And, quite often, the ratings of 1 or 2 have to do with shipping time or general quality of the item. So I guess I've answered my own question -- if the title has the word "mascara" in it, throw in any remotely relevant product rating.
You'll note that the example eBay shows in their info page shows all "happy" ratings.
I understand the purpose of Product Ratings. Take Amazon, for example. I read them all the time and I have found them to be very useful for the types of items I purchase, but they are not associated with a specific seller, just with the item advertised (when fulfilled by Amazon). When Amazon can't fulfill the order and a third party seller gets involved, then we can leave feedback for that seller directly, just as with eBay, and not for a specific item that the seller has sold.
eBay has put in place a reporting system for inappropriate product ratings but, please, who has time to read all these and report them when most sellers struggle to find the time to list all their inventory. It would be a full-time job to follow up on these.
This isn't a huge problem to me and I certainly don't lose sleep over it. It's just one more thing that eBay does poorly.
