Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Canada Post - no tracking for international inbound registered items

The tracking for international inbound registered items is not available on Canada Post website since August 2015. The answer of a query on the tracking system, for any international registered item, is always the same: “We could not find this Tracki...

What am I missing here? UPS is like 3-5x more expensive than Canada Post. Why do they even exist??

I created my UPS account and linked it to Shippo yesterday but it seems it was a big waste of time. It seems even with high saving %, they're always going to be ridiculously more expensive than CP. https://ibb.co/gApNFnhttps://ibb.co/hRKiMS Is there ...

OMG a buyer is asking about where his CD is and it has only been 4 working days Vancouver to ONT.

I was contacted by a buyer today who purchased something from me on Feb 7, it was sent on Feb 8. Vancouver to Ontario oversize letter mail. It was listed on .com using economy shipping. There is no specific date to be received by the buyer on the ord...

OMG my most popular item is a special lot for a specific person!!!

Things that make you shake your head some days. For fun I just checked the views on a "special lot for XXXX" lot I created for a customer a couple hours ago. 13 views, and I only created it a couple hours ago!!!!! This is more views than anything els...

Shipping calculator problem

I called eBay for help but unfortunately it is eBay USA and they know nothing about eBay Canada shipping calculator. The girl said they have had a couple of calls about the same thing. She was going to talk to the IT department and get back to me, th...

Discuss: 'Creating a modern retail marketplace together in 2018' and 'Payment Switch a Big Bang'

https://community.ebay.ca/t5/Announcements/Creating-a-modern-retail-marketplace-together-in-2018/ba-p/394142 and https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2018/2/1518544969.html Thanks to @happy_pigeon for posting the Announcement (and its as...

Resolved! Number of Views to my listings very poor why??

Disappointed with the number of viewing on my items. EBay is supposed to be the number 1 selling place? Could EBay respond to my question.

Resolved! Store vacation, closes both .CA and .COM items together?

Now that I'm living the split personality mode of having items on both .COM and .CA I'm discovering things aren't always doable from one site (ie I can't do mass edits of .CA items from .COM for example). So I am wondering when the time comes for me ...

Resolved! Paypal Shipping Canadapost account not working

New today seems to be a requirement to sign up for, or use an existing canadapost account. I get an error no matter if I sign up for a new canadapost account or use an existing one I have. Exact error: "Account number or postal invalid. Please check ...

Check your Promotional Offers

.... for this offer starting Feb 13 - Mar 4 - 20% off FVF Sell now and save: 20% discount on Final Value Fees.Receive a 20% final value fee discount for 100 sold items listed during promo period Learn MoreAvailable at ebay.ca13/02/18 01:36:30 EST - 0...

Small Packet Delivery Times to U.S.

Curious as to what the "actual" delivery times sellers are experiencing when shipping to the US using Small packet. I suppose it varies depending on your postal code (I am in the Vancouver area) and the destination and season, but in general how long...

Is a Commercial Agreement with Canada Post worth it?

Hey guys! So I'm paying 10k-15k in shipping fees with Canada Post / year. I'm also purchasing ~1k worth of stamps / year. I have reached the highest saving bracket but I definitely don't feel like I'm saving much at all. Is there anyone here who have...

Resolved! Refunding Partial Payment Payments

If a buyer pays me $10 via Paypal for a few ebay transactions & I refund them $1....Does paypal charge me $1, or more? By receiving this $1 paypal payment, I have 96.1 cents in my paypal account (ie $1 minus their 3.9% fee is 96.1 cents).If I refund ...

Poll: how long do sellers wait before sending an Unpaid Item Reminder?

Just wondering. Because I have Local Pickup enabled for most of my listings, I cannot also do Immediate Payment Required. They are mutually exclusive. Usually, I give buyers four days and then an Unpaid Item Reminder is sent. With this particular cas...

Resolved! Seller Dashboard?

Is there something in settings for changing the Seller Dashboard to display in Canadian Dollars for a Canadian seller that only sells on eBay dot ca? Having it in USD is basically irrelevant when the exchange rate changes all the time and our payment...

Resolved! In TL is there an easy way to move listings to .ca from .com?

I have so many items to list that on one of my IDs I want to try listing some on .CA. At present my listings are all stored in my Turbo Lister. Is there an easy way to move some of them to .Ca from .Com within TL?

.CA question... display up to 12 supersized images with zoom

I've broken my almost 20 year ".COM" only listing rule, and am currently running some experimental .CA lots to see what happens. (much to my surprise the views on them seem to be very strong) This option is always automagically clicked on the .CA sel...

Pixilated Photo - How to i Fix

My photos look great when I view them on my phone but when I upload them to my EBay listing some look pixalated.On my laptop they look fine and on my wife's iPad they look fine.My phone is a Samsung S7.Are other views seeing this also or is it just m...

How Long Will Our PO Hold Parcel for Pickup?

When our PO leaves a notice that a package can be picked up do they always send a second notice?How long do they keep the package before they return to sender?

Resolved! buyer asks to send to a different person and address

He won my item and asked to ship to a completely different person and address. Is it possible the buyer has made a side deal with another bidder on my item to keep the price down?

Resolved! As a seller in Ontario, do I need to register for PST in BC and RST in Manitoba?

I'm based in Ontario and I already registered for GST/HST. Do I also have to register in British Columbia for PST and Manitoba's RST? I'm having a hard time finding a clear answer. I operate as a single person only in Ontario and ship worldwide.

...and another Promo

Check your Promotional Offers. Starting today Feb 7 to Feb 16. Free 500 auction listings.

Where can I find eBay's promotion?

Hi! For the past 2 years I did not take advantage of a single free listing promotion. I have no idea where they're supposed to be... I looked everywhere in my seller dashboard etc.I cannot rely on e-mails for this. I would really like to know where's...

Resolved! Is anyone else getting emails removing items from international site visibility?

PAYPAL email notifications are slllllooooooowwwwwwww again today...

None received for any sales today, they're at least 3 hours behind.....so far.......

merging invoices for a customer who bought multiple lots with different transactions

If anyone from ebay is listening, this is one of my Christmas wish items... I have a problem where a certain percentage of my buyers either don't have access to a cart, don't realise they have a cart option, or buy items after they buy their original...

Thinking of selling again...a couple questions

I have been gone a couple years(sold pretty well weekly from 2001 to 2015) and thinking of selling again...but I see there has been some massive changes.My questions are mostly about shipping..from what I have been reading,Shippo seems to be a disast...

Is anyone misssing Paypal notifications, today?

I sold an item an hour ago, and my selling manager says it has been paid, but i have not received the paypal notification yet. I know it has happened before... And yes i know i can check in paypal, and it's not in my junk folder.. I always use the pa...

Buyer in the UK has requested a payment total, but I don't offer shipping to Europe.

Hey all, Just wondering if anyone has experienced something similar, for this has come off as odd to me. I'm selling a pair of expensive sneakers and I received an email from the buyer asking that I send him a payment total. His whole email read out ...

My eBay.CA links to nonexistent "postage.ebay.CA"

Hi, Steps to reproduce:1) sell an item on eBay.CA2) login to "My eBay"3) follow left side links under "Sell" to the "Sold" items page4) in row for the sold item, expand the "More actions" dropdown and select "View order details"5) at the "Order detai...