How to refund an old item not received.

[triber]

Just had a message from a buyer saying that her package was not receive, it was mail in early July, and is no longer coming up in old orders. Is there a way to refund it?

[pjcdn2005]

Which screen were you on?  If the buyer hasn't paid there should be an invoice option.  I thought that is was on the awaiting payment  screen.

[lotzofuniquegoodies]

Sending an invoice was not available. eBay streamlining stuff? (PC)