Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! Cancelling a sale need advice please

Can a sale be cancelled on my end if the buyer let it be known they can't afford the item right now, but refuse to cancel the sale on their end?I've looked at the reasons Ebay offers to cancel and none apply to my situation. I have a 4 business day g...

To anyone who is still mailing parcels to the USA 02/03/2025

For anyone still considering processing parcels to the USA it might be an idea to start including a second copy of shipping label on box and "maybe" even one inside as added protection. All signed. When and if parcels get inspected the 2 parts can ge...

Resolved! Change Shipping Cost On Bulk Listings

I've always had $2.99 shippinfg per lettermail item, but I want to raise that cost. Is there a fast way to revise my items shipping cost in bulk? Thanks.

The scoop on Tariffs

For anyone interested here is a nice and neat explanation of tariffs. Tariffs: What are they, who pays for them and who do they benefit?In response to heightened interest in tariffs resulting from recent political proposals and policies, a USC Dornsi...

For users of Chit Chats - they just posted on their blog

See the whole post here:https://chitchats.com/blog/president-trumps-tariffs-on-canada-and-e-commerce They are working at trying to find a solution for us who ship cross border within their network. I'm taking my packages in today, hopefully they cros...

For CD/DVD sellers that ship using Canada Post to the USA, question for you.

I have been using a service to take my CD/DVD sales over the border (Chit Chat prev Books to the Border) for 10 years. I haven't used Canada Post for that forever. I have been paying $8.73 CDN for 1 item at chitchats. I don't know how Chit Chats will...

Promoted Listing Campaigns

I have not set up a campaign for ages & looks like they have changed things. I am using the old promoted listing where you pay only if it sells not by the click but there used to be a spot where you could put in your percentage for the fee but I do n...

Trump tax 25% on Canada - Who is collecting?

I am considering to put the store on vacation for the next few days, I doubt there will be many cross border orders anyhow, to avoid the chaos. I don't want buyers to refuse packages and me have to pay return shipping cross border. Any news from ebay...

Issues with a buyer who bids, does not pay, I block and he makes new userIDs to repeat over and over

Hi All, 1st time sending a message out but not sure how to handle a conman. This loser in Scarbourgh, Ontario keeps bidding and buying items from my listings, then does not pay and never sends a message. I keep blocking him but he creates new User ID...

List vehicle - error no weight

I am trying to list my vehicle, but get an error message saying need to enter the weight. there is nowhere in the options to add the weight.

Impending Tariffs and sending offers

Does anyone else think we need a way to see at bare minimum WHERE we are sending an offer to going forward before hitting send? This will take US buyers awhile to realize what they may be up against with purchasing internationally. Added costs and tr...

Seller buying a return shipping label on ebay

Hi,I'm a seller on .CA that needs to send a return shipping label to a CAD buyer. Is there an option to purchase a return label through ebay or are you still required to purchase through another carrier (ie Shippo) ? It has been a couple of years sin...

Anyone else lose sleep last night from the Tariff News?

I stayed up late last night because I was restless and the forum was giving me comfort (because I know I'm not alone in this situation), and finally fell asleep after midnight. At 4am I was awake again and unable to get back to sleep. My brain is on ...

how do I learn why ebay issued a refund to buyer?

how do I learn why ebay issued a refund to buyer? The only info I get from ebay is that the refund was already issued and I do not have to do anything. I would like to know why the buyer was refunded.

Buyer filled a payment institution dispute on a For Parts or Not Working item and WON!!

I got off the phone with ebay and frustrating as it is.. Ebay doesn't do anything about it. I sold a player for repair or spare parts and I clearly indicated it doesn't work, I indicated in the description the buyer assumes the risk and responsibilit...

Massive amount of UPS fees being charged to buyer

Sold a 1100 dollar Canadian jacket to a US buyer. He was already charged tax by eBay and it cost around 80 Canadian to ship the item to him from Canada. He received a UPS message today saying he needs to pay 400 dollars for duties/taxes. **bleep** is...

Re: Store coupons announcement Jan 29, 2025

It is now official. Ummm, not so yayyyy!!! 1 more perk bites the dust!!! Store subscriptionHi We’re reaching out to inform you of a change to your eBay Store subscription benefits. Effective February 28, 2025, Canadian Store subscribers will no longe...

Canadians buyers vs high shipping costs

The looming tariff threat obviously has a lot of us on the edge of our seats. I feel if ebay offered a competitive ship rate to Canadian buyers, I could keep more business in our borders. Other selling market apps have a standard rate of $13. Drawbac...

Fees going up in March

Ok, fees are up a bit in most categories but not all. What just kills me is the email wording: "We’re adjusting final value fees so we can continue to invest in tools and services to support the consistent, long-term growth of your business." Oh, tha...

Forgot how to find listings

After having my store closed for a couple of month, I am now trying to find my individual listings, just can't remember how to do it.

Bots make me chuckle sometimes...

Got a helfpul email today giving me bulk editing suggestions... Despite this result:2,702,736ImpressionsIncreased by 15849.11% I guess I could have a goal to increase my impressions further beyond 15,849%, but perhaps I'm just a low achiever (This re...

Why does ebay take a percentage of the shipping cost as a fee?

eBay can simplify my sign in by not asking me to simplify my sign in

Like, enough already.

Fees Are Going Up & No More Shipping Supplies

After reading the seller update and Canada’s new tax laws, it appears as though Canada is charging a 3% ‘Digital Services Tax’ on all revenue collected by digital platforms operating in Canada. The new DST tax, along with existing Carbon taxes, HST t...

Item not received! Or is it?!

Hi Ebay Seller community! Here is my rant....Ive been selling on ebay since last year and been enjoying it. Since January of 2025 I've noticed a lot of buyers open "item not received" cases (14 thus far). I am thining out my media and comic collectio...

Final Value Fees increasing March 3, 2025 and Shipping Supplies coupon gone

So many costs involved just to be able to stand out and make a sale these days:- Free Shipping- Accept Offers- Promoted Listings- Run Sales- Issue coupon codesWonder if these changes are coming to .com as well. Sad news indeed.

Based in Canada but item location is different

Hi thereI am based in Canada and have my Canadian address in my profile, Am i obligated to ship items only from Canada? I am looking to also ship some items from USA / UK and China as well along with Canada. So multiple shipping locations basically. ...

Sale caught up in Canada Post strike and INR claim

Have an item not moving due to the Canada Post strike and the buyer opened a INR item not received claim after the scheduled delivery date passed. I called ebay and they essentially told me to refund him. Is ebay not helping Canadian sellers in any w...

Previewing a item

Just wondering if anyone else's preview page (when posting a item) not working properly

eBay charging for shipping fees 7 months later. Is this fair?

eBay ding me for shipping label I purchased from Canada Post, seven months later?Not fair. Why the delay. Had no idea It was not paid for after purchase. Seven months a long time to reconcile this. Should I be entitled to a refund from Canada Post vi...