Seller Central

ebay labels down?

Anyone else getting no services and a error message today Dec 4? I cant even open to see CP or fedex optioms, chat times are like 15 mins. Headed to work will check later lol! No banner saying Canada Post is having issues on my screen

Still Can't Print an ebay Label - 1pm PST

Error for the past hour:"It was not possible to generate the label. Something is wrong. Please try again later."Anyone know if this is this a new problem or the same problem from this morning?Is there perhaps a workaround?

Blocked from using customer service?

I believe I am banned from customer service. Is this possible? When I ask for an agent in the chatbot, it says "sure" and then tells me to email them. I have spent hours navigating the website and there is quite literally no way for me to speak to a ...

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

Customer cancelled an INAD but still showing in Service Metric

Another... weird thing. A customer made a INAD return request. She received my item. She ordered multiple items at the same time from multiple buyers, but, for a reason unkown to me, filled an INAD to me because she didn't received the other items ye...

Puzzled by INR

A buyer just opened a case. A common story...item was sold Oct 3, shipped Oct 4. Haven't heard a peep from buyer until now, when they open an INR case. No request for replacement item, just wants money back. The usual. I had zero in my MP account and...

When will eBay Canada have the Video option on listings?

I honestly thought that .ca had the Add Video option that .com has. Did it go away?When will it be available?

How can a seller increase quantity on a listing that ended?

I bought an item yesterday from a seller based in China. He just had the one item listed, i purchased it and the listing ended. Normal. I went back to check the listing today and it's still active and says 1 available/1 sold. Same listing number as t...

Lame excuse for return but will Ebay side with them.

So I sold this power-supply that I listed as "New-open box". In the condition field and in the item description I wrote "Not used as far as I can tell. No box." It was from my workplace, and as far as I know it was never used. My policy is also "No R...

Resolved! Business Policy - Shipping

Hey everyone.... Ok I have ran into an issue today, which is very frustrating to say the least, as I have spent way too much time on it.The items I ship via Canada & USA , my Canadian shipping is showing up, but my USA is not for those customers.Exam...

Does Expedited Lite Promotion end Dec. 31 too or is it permanent?

I know the reduced rates for Tracked Packet USA promo with eBay labels end Dec. 31 (though we hope for an extension of course) but what about Expedite Lite? My undertanding was it was a new service (not just a promotion) eBay had arranged with Canada...

Can we send non-document items lettermail via Canada Post

I made the mistake of posting this query on the US forum initially. I need to know from those immersed in Canadian eBay selling, so ask you as well. My question: It has been 3 years since I sold on eBay. I sell mostly small items and could send narro...

About minimum parcel dimensions, Canada Post

I didn't realize there was a Canadian eBay forum, so I erroneously previously posted my two questions there. I need the information though, so am asking here. My question: I haven't sold on eBay for a while. When I did, minimum shipping sizes must ha...

Toys Stamps Comics Coins Option to Survive losing [61% on Canada Post Tracked Packet™– USA Dec 31] ?

Hi I'm looking for options to turn to on January 1 when the Tracked Packet USA promo ends. Preferably Canadian customer options that are under 200 grams. I have Japanese model kits that would involve Expedited shipping and a ton of coin/comic/stamp r...

Tracked Package

What are the limits for this service?I have had a few issues with ebay recently trying to used this for 8x10 sized packagesThe other day I got a Carrier limit is close to being exceeded message. Package was36x28x2 (199g) ( so i shaved a few cm off th...

Zero feedback from brand new account wants to make a large purchase. Advice?

Good morning all. Yesterday, I received 3 offers all in a row from a new ebay'er that just signed up yesterday so hence, no feedback score yet. The 3 offers are all on identical type items (higher end cameras) that I have listed and their offfers on ...

WHAT DETERMINES A PURCHASE OR SALE.

WELL IN THIS ECONOMIC CLIMATE THATS A DIFFICULT QUESTION BECAUSE AT TIMES THERE IS NO RHYME OR REASON TO IT. BUT LETS LOOK AT IT MORE CLOSELY. WEVE BEEN RAVAGED BY COVID RESULTING IN ILLNESS, UNEMPLOYMENT AND MORE RECENTLY BY HYPER INFLATION DUE TO T...

eBay shows wrong time zone for tracking information

I have my account set to show Eastern time, currently Eastern Daylight Time (Toronto, New York City, etc.). However, when I click on Tracking for an item that I've shipped, the time shows in some other unspecified time zone. For example, today a post...

Interestingly the ebay tracking is more detailed than the PO's!

A US buyer contacted me regarding a package that tracking showed as "visibly damaged" and was later than predicted. Canada post showed nothing aside from the item being released from customs (still only shows customs and delivered that's all). USPS s...

This is just too good not to share...

I few weeks back I posted about an interested buyer who wanted to buy my item for his son for Christmas but wanted to pay at the end of the month. They were prepared to give a $50 deposit. After reading all the suggestions I opted to let them buy the...

received negative feedback for being charged custom fees

I received a Negative feedback from buyer for being charged Customs Fees, can I ask ebay to remove it?

Customer is unable to do an OBO and choose local pick up.

They say they can do one or the other but not both. I have changed the listing so it is no longer an OBO but I was surprised by their message.

Changes on .ca to blocked buyer list?

There was a thread on the US board a while ago about changes to the bbl and the way it works. devon@ebay have the following changes been made on .ca too? I'm just going to copy and paste some of the information from that US thread. Please tell us if ...

Thank you eBay for banning my account for no reason

I was banned from ebay for no apparant reason and when I even contacted eBay they wouldn't tell me why

Delay in Offer message

Someone made me an offer 24 Nov 2023 at 14:27:34 EST. I got the offer message only 25 Nov 2023 at 7:36:52 EST. My cellphone was on all the time, and I got other (email) messages from senders other than eBay members.That's quite strange! Something wro...

Resolved! I need help refunding a buyer

Buyer purchased an item today and paid, then realised she was getting a book and not the item pictured on it. She can't seem to find a way to request a cancellation, I have tried every way I can think of, but all I get is "there are no outstanding re...

Item Return without reason

Hello everyone,I have buyer from USA , ship to the same adress over 3 years. I sent order last week to the same Customer, package was out for delivery on 27th , then USPS Return item to me.There is written " NO SUCH ADRESS" , on USPS website. I conta...

NET sales shows a decrease but should it be the opposite?

Hello everyone. I'm kind of new a this selling stuff on ebay. So I want to start doing it more seriously and profesionnally. I have a question. Is this a bug or something? When I look at my Net sales for this month, it shows C $176.98 and it tells me...

Nike not replying to VeRo email?

Nearly one month ago on October 28th, I got hit with my first VeRo takedown on four Nike products being sold on my store. Thankfully, I bought them all from Nike directly, so I have the genuine Nike order confirmation receipts to prove authenticity. ...