eBay

violacaesario · ‎02-02-2025

how do I learn why ebay issued a refund to buyer? The only info I get from ebay is that the refund was already issued and I do not have to do anything. I would like to know why the buyer was refunded.

flipistics · ‎02-02-2025

@violacaesario wrote:
how do I learn why ebay issued a refund to buyer? The only info I get from ebay is that the refund was already issued and I do not have to do anything. I would like to know why the buyer was refunded.

We'll need more info than that. Also, keep in mind that people on these boards are just fellow sellers, not eBay. Did the buyer open a case against you? Did the refund come out of your pocket or out of eBay's?

marnotom! · ‎02-02-2025

@violacaesario, I see you are a seller based in the United States (this discussion board is on the Canadian eBay site) and you use the eBay International Shipping (eIS) service to forward your merchandise out of the United States.

I’m going to guess that the buyer was based outside of the United States and they did not receive their item. eBay International Shipping takes responsibility for items that are not received by the buyer once the item reaches the forwarding hub located near Chicago. If eIS is unable to forward the item, usually the buyer receives a refund from eIS. I’m guessing this is what happened here.