How to resolve a return request? Ebay keeps asking me to respond and I have already

[splattii]

Buyer purchased a movie from me, description says REGION A because it was.  I watched this many times.  Wants to return it because it "doesn't work in Canada" which is a lie, the disc and box are bilingual and I watched this movie before I sold it.  Anyhow, regardless of the lie, the fact is I accept returns and will.  I told the buyer last week to send it back and he'll be refunded upon receipt and then I can re-sell it.  No response.  Today Ebay asked me to respond or they will take action, but I already responded.  I therefore sent another email today saying the same thing and now it shows I sent 2 emails, but I'm going to assume Ebay doesn't think I've done anything again since they asked me to respond today and I already did.  What do I have to do to close this off before they refund him for lying?

[snoopwiz]

Seems like your buyer opened a "case" so if you are ok with them returning for a refund, you need to click on "return for refund" box in the case page.   Just messaging your buyer to tell them  to return it will not initiate the return, hence eBay's continue to message you to take action.  I think. 

[splattii]

Thank you.  I will send them the shipping to send it back.

If I don't get it back, can I open a case against them and get the shipping funds back?  My gut feeling is this person isn't sending it, but hopefully they do  

Thanks

[femmefan1946]

Use a Return Shipping Label for the return.

If your buyer is in Canada this is easy, since you can use Canada Post.

If your buyer is in the USA, go to your Shippo account (open one if necessary) and from there you can send a USPS return shipping label.

Most US scammers don't know that Canadians can send USPS labels.

If he doesn't use your label to return the movie, you will win the dispute and eventually Shippo will refund the cost of the label.

[teenytrinkets]

And let us know if the scammer bothered to return the package. Maybe he just treats eBay like an old Blockbuster and still returns his (free) rentals. ..sigh...

[splattii]

Well, today the movie showed up. It works (as expected), but I think he returned it because there’s no French audio and he’s from Quebec (I never stated there was French audio and he didn’t ask, but the disc works so his claim it’s not Region A was a lie). That’s my gut feeling but I’ll never know. Anyhow, I just refunded him as it’s only fair and I have to play by the rules. Thanks for the help. It’s still unfortunate sellers get knocked for a customers mistake or change of mind

[femmefan1946]

You know about Cookie Jar Insurance, right?

It's just putting a small amount from every sale into a virtual Cookie Jar as a self-insurance premium to cover the occasional problem.

Third party insurance, like postal insurance, really only covers loss or damage in transit.

CJI also covers phony claims like this one and our own dumb mistakes - like sending a blue sweater when a red one was ordered.

Because the cost of tracking is so high, CJI is often used to cover occasional claims of non-delivery which otherwise are on the seller.