
04-21-2015 08:52 PM
There does not seem to be a way of closing a claim and then leaving negative feedback. The buyer did not pay and after 7 emails she finally replied, "I have no money" No sorry, no payment delay request, just I have no money. So how can I protect others with my experience?
04-21-2015 10:14 PM
The rules were changed many years ago and sellers can no longer leave negative or neutral feedback for non-paying buyers.
File a report and move on.
04-21-2015 11:58 PM
@bob_a_loo wrote:There does not seem to be a way of closing a claim and then leaving negative feedback. The buyer did not pay and after 7 emails she finally replied, "I have no money" No sorry, no payment delay request, just I have no money. So how can I protect others with my experience?
Not by leaving feedback that's for sure, it's pretty much useless.
You can help other sellers by filing an Unpaid Item Dispute, giving the buyer a strike.
Then go to your account settings, Site Preferences, Buyer Requirements....and block buyers with 2 or more non-payment strikes in the past 12 months.
This helps you because you get your fees back, this helps other sellers who have their blocks set and that will include you as well.
None of this will completely eliminate no pay / slow pay, if you want that use only Fixed Price with Immediate Payment Required.
04-22-2015 03:11 AM
http://resolutioncenter.ebay.ca/
This is where you file and win an Unpaid Item Dispute.
The buyer gets a Strike as a deadbeat. Most sellers have an automatic Block against deadbeats like that.
You get your FVF fees back.
You are freed from the transaction and can safely relist. (If you just relist without formally ending the transaction, the bidder could suddenly pay and you could have two buyers for one item. Not likely but it could happen.)
The deadbeat can't leave feedback at all for you. Nor can he leave the more important Detailed Seller Ratings. Trashed DSRs can put you right out of business.
04-22-2015 09:33 AM