INR on post-deadline purchases

[femmefan1946]

@tyler

and a buyer is able to open an Item not Received request the day after the latest estimated delivery date. If escalated, cases are adjudicated using the same rules regardless of the seller's country of origin.

As usual, I missed the Weekly Chat.

What you say is true, but not accurate.

The problem is that -- again we are talking about new members-- if the buyer is patient he can easily wait past the deadline for Dispute.

And eBay does not offer any further assistance.

Would it be possible to add a note to the Dispute instructions, telling the unhappy member that he has more options through Paypal and/or through his credit card ?

Thirty days seems reasonable, until we read the complaints on the Boards from newbies who have been schmoozed into waiting 60 days or even more.

And those problems are even more evident when we read the negative and neutral FB left by buyers who never figured out how to file a Dispute at all.

I really don't want to see FB as part of the Seller Metric. There was never enough FB left to make it reliable.

Just a friendly and helpful note showing cheated members that all is not lost.

[dutchman48]

I asked about a similar situation on chat and it got sluffed over.

One of the dangers about waiting to open a dispute is if it arrived past Ebay's time frame and it is a SNAD buyers have to pay return shipping which is totally unfair.

Chinese sales are known for this issue.

Ebay has to do a lot to warn buyers and sellers but they won't as it will cost them money in lost sales.

[femmefan1946]

Return shipping paid by buyers is still part of eBay's policy-- but only on Disputes that are Buyer's Remorse.

As a result, some scammers (basically 'renters') are using SNAD instead of "changed mind" and getting the innocent seller to pay for returns.

So it's six of one, half a dozen of the other.

If the buyer is scamming-- buying a prom dress and returning it after the event, for example-- the seller is unfairly penalized.

If the seller is scamming-- using cheap surface mail so the item arrives late-- the buyer is unfairly penalized,

I guess the big difference is that the seller can make returned items and shipping part of his business costs.

But not every seller is able to do that-- or understand that.

[dutchman48]

If a SNAD is filed through Paypal the buyer has to pay return shipping.

If it is filed through Ebay within the required time, the seller pays return shipping.

If you receive an item and it is past the Ebay time limit and the item is SNAD when you receive it, the buyer has to pay the return shipping through Paypal.

Any time you let the time of receipt go past Ebay's time limits and you have to use Paypal for a SNAD. buyer pays return shipping.

Any time a buyer waits past the Ebay time limit and he receives a SNAD, buyer will get the shaft.

[femmefan1946]

Yeah.

Paypal is tougher on buyers in terms of return shipping.

But they allow the dispute for 180 days after payment.

While eBay sometimes requires the seller to pay return shipping.

But only with a Not As Described item. Buyer Remorse is still buyer pays return.

I won't dispute that canny buyers will claim NAD even when they just don't like the item.

And eBay only allows 30 days after delivery, which can be as little as 35-40 days, even cross-border.

So if the buyer is a slowpoke, he loses.

If the seller is able to schmooze the buyer past the deadline, the buyer loses.

Caveat emptor.

Recently we have been told that sellers can provide a USPS return postage sticker through the new Shippo service. Which is a great help for sellers (and honest buyers).

Before the seller had to send actual money to the buyer and hope it was used for the return and not as a bonus refund.

(It's more complicated than that of course. There is a PP solution of sorts.)